Best Service EVER I've used AFG twice in the last 13 months - both times I was assisted by Paul Amit. What a star. Both trips were under adverse circumstance (the latest getting back into Australia with new COVID limitations). Paul was responsive every step of the way. We trusted him and he delivered. Not an easy time for international travel......but Paul was efficient and able to get us home!!

Feel robbed Had a booking to New York in 2020 had to cancel due to Covid 19 got a credit for the flights we spent $12000 for the flight and also lost over $2000 for hotels that were not refunded. Decided to fly to San Francisco next year told we needed to pay an additional $9300 as well as our credit. Checking with Singapore Airlines we could have booked Business Class return for $8135 return per Passenger including fly buys and status credits. We payed around $4000 more than if we booked with the airline directly totally ripped off.

Appalling business practice and airline credit Alpha Flight Guru are holding a credit with Thai Airways for us (because of COVID). We want to use that now. AFG are not responding to phone calls and are not replying to email messages. We are forced to conclude that that AFG do not wish to reply because something has happened to our credit. I would be wary dealing with them as they appear to be an unprofessional outfit. We have no choice but to seek legal redress for what is legally ours. Martin Watkins Perth Australia

Alpha Flight Guru looks to have gone under!!! Only three weeks ago, I was promised a refund for some flights I had booked which were cancelled by the Singapore Airlines (SQ) just 36 hours before we were due to fly Melbourne to Zurich. It appears Alpha Flight Guru's practice of buying other people's reward points and then using them to book flights for another person has finally been rumbled, at least by SQ who told me it was an illegal practice. Now AFG's website is down, my contact, Sheena Wilson, has gone underground, both of her emails bouncing back and Customer Service numbers not connecting. Beware!!!!!

Beware Alpha Flight Guru Beware Alpha Flight Guru! I recently booked a business class flight through AFG on Delta Airlines. Delta cancelled the return flight from Norway with no possible substitution. Although Delta contacted me about a refund that would be processed through AFG, AFG has completely refused to consider a refund on a cancelled flight. Their only option is travel credit, and who know when international travel will be safe? Cook Travel, another aggregator, says their policy would be to process a full refund if the airline cancelled the flight. Marilyn Rymer, MD