Appalling business practice and airline credit Alpha Flight Guru are holding a credit with Thai Airways for us (because of COVID). We want to use that now. AFG are not responding to phone calls and are not replying to email messages. We are forced to conclude that that AFG do not wish to reply because something has happened to our credit. I would be wary dealing with them as they appear to be an unprofessional outfit. We have no choice but to seek legal redress for what is legally ours. Martin Watkins Perth Australia

It is not very often to receive… It is not very often to receive courteous service from any company these days. Different experience with Alpha Flight Guru, especially Mr. David Castro. He was not only extremely helpful, patient and knowledgable with me and made it a pleasure for me to deal with him to make my reservation to Europe in May. I call it true customer service and Mr. Castro should be recommended for his excellent service. Thank you. Angelika Cole

Best Service EVER I've used AFG twice in the last 13 months - both times I was assisted by Paul Amit. What a star. Both trips were under adverse circumstance (the latest getting back into Australia with new COVID limitations). Paul was responsive every step of the way. We trusted him and he delivered. Not an easy time for international travel......but Paul was efficient and able to get us home!!

Great service, once again! This is the second time I have used Alpha Flight Guru to book Business Class International flights. Once again, had the pleasure of working with Roman, who was responsive, efficient, and thorough in booking our flights. He presented options, allowing us to chose which best met our needs, and various price structures all within our budget. I have already referred several friends to Roman, and know one of them has already used this agency. Thanks, until a future flight!

Great experience to rebook cancelled flights (Covid-19) We booked our flights to Germany one year ago, but due to the pandemic the flights got cancelled. After receiving our vaccinations we are now ready to rebook our flights and to apply our credits from the cancelled flights. Yury from Alpha Flight Guru provided us with outstanding support, he organized our travels quickly, found great rates and he was very responsive in his communication. Thank you!!!