Demanding staff but they give you refund on time I booked the flight from London to China with flightsbank back in Jan. Due to Coronavirus, we could not make the trip. Flightsbank, Henry and Rubain in particular have fulfilled the responsibility and the regulation by proving us full refund in 3 weeks, which are nice. However, Henry contacted us 4 times after the refund in 2 weeks to demand me to write this review. This is making us very uncomfortable.

Great customer service Rubain helped me cancel my flight and get a flight credit when airlines were crazy (due to COVID-19). He was professional, courteous, and extremely understanding. Here's hoping we can fly without concern as soon as possible.

Flightsbank is an unscrupulous company Flightsbank, an air travel company similar to Priceline, is an unscrupulous company, DO NOT USE FLIGHTSBANK. Booked a flight, called to confirm the flight, then 5 days later FLIGHTSBANK CANCELED MY FLIGHT. I had to book a new flight, lost my original travel date and I was hit with hundreds of dollars added cost. They said it was a security issue, something I’ve never heard of and has never ever been an issue. Evidence is I booked another flight with no problem.

Still waiting on refund for tickets… Still waiting on refund for tickets cancelled from April 3, 2020 that were cancelled due to Covid. We are owed nearly $2,000. I have emails with confirmation of the refund but still nothing in the bank. After several emails back, they have stopped replying. I would NEVER use this travel agency again. Very hard to communicate with even if you get someone on the phone, make false promises.

I have been waiting for my refund for a… I have been waiting for my refund for a flight that had to be canceled due to Covid, since 26 July 2020! I have been writing to them every few weeks and every time they come back to me, it’s the same excuse... “We are waiting for the supplier”. I called the supplier today and they have confirmed that they have had no communication from Flights Bank regarding a refund for me. My advise to anyone looking to use Flights Bank is to stay well away and do not be tempted by the misleading 4-5 star rating! It’s a poorly run operation, bordering on a scam!