Nancy S
CAFor our trip to Costa Rica For our trip to Costa Rica, Lost World arranged for great lodges, good travel connections and a well organized itinerary. We had a limited amount of time, did not fit into any of the scheduled trips and were only 2 people. They catered our trip to top of the line locations and housing. Always make sure to let them know what you are interested in and what level of comfort you require, and discuss your preferences in planning.
Maureen
GBHorrible Not a 5 star hotel, maybe a 3 We stayed at Noi Blend Vitacura our last night in Chile, prior to returning to the US. Seven days prior to our stay I contacted Noi Blend regarding antigen testing w/ appropriate documentation that would satisfy entry back to the US. They said they could arrange such testing and scheduled a test for us at the hotel, printed out the email from the purveyor stating we had a negative test and charged us $130. When we arrived at the airport, the Delta agent told us the test was invalid and we would not be able to board the plane with the document in hand. After much chaos and stress, we arranged a drive-by covid test, costing $222. We thought we were going to miss our flight and were the last people to board. Upon return to US, I contacted mgt at Noi Blend, candidly I thought given all that transpired they should of given me a complete refund, at the least I expected a refund for the testing. Their response was “they don’t have a relationship with the Chilean Minister of Health and that all guests much verify with the lab directly to see if the documentation is valid”, that’s fine, they should of indicated such at the onset, not offered to schedule the testing, not charge us $130 and I would of pursued testing elsewhere. We have had several international trips during covid and all of the hotels arranged appropriate testing to return to US. It was so unprofessional. Additionally, this is not a 5 star hotel, at best a 3. The rooms are very tired, bathroom sink in the room, no hot water in the shower, shower door seal was broken and there was water all over the floor. I would not recommend!
Edwin
GBI am still waiting for a credit /… I am still waiting for a credit / refund from Andrew from a pre- Pandemic trip that he cancelled. Almost 13K USD was paid to him and he refuses to reply and refund. Action will be taken. He is a Bluff and Swindler. Please do not book any trips with him. He cannot be trusted.
Candi Loerwald
GBAmazing Amazing! Antarctica 21 tour on Hebridian Sky surpassed our expectations. Ship was beautifully designed. Room comfy. Food was out of this world in variety, taste and servings. Staff on the ship were professional and helpful. Expedition crew took us on trips even they had not experienced. The only reason for the 4 star rating was the disembarkation process. The process was not discussed and we were left to locate our luggage under tarps on the dock in the rain. We then had to walk with our luggage on uneven pavement about 2 miles in the cold rain to locate our own taxi.
kat donatello
GBFirst Class all the way! Andrew and his team set us up with the most amazing trip to Belize. We stayed in both the ecolodge at Chaa Creek and the beautiful beach front Victoria House. Both properties were amazing.... the service, food, drinks, accommodations and staff were first class all the way. From Mayan Ruins, to Howler monkeys, to caving experiences, to snorkeling the trip could not have better! We will be using Lost World Adventures for our next Central American trip!