Danilo Bianco
BREverything was great, except the checkin. I really liked Everything Mr. Andrew did for me and my wife. The Tierra Atacama was wonderful, the tours and guides were perfect. Special attention to two guides, Felipe and Carolina, they were perfect end different from the others. I had a Very bad experience with the flight from Calama do Santiago, it really bored me. I Know it probably were caused by Latam, but that was the worst part of my trip.
Edwin
GBI am still waiting for a credit /… I am still waiting for a credit / refund from Andrew from a pre- Pandemic trip that he cancelled. Almost 13K USD was paid to him and he refuses to reply and refund. Action will be taken. He is a Bluff and Swindler. Please do not book any trips with him. He cannot be trusted.
Yuly Goldin
GBIt was a good trip It took a lot of time to plan a trip, checking on different web sites about places we wanted to see and how to get there. Andrew was helpful and professional. Tour guides were good. Big vans for transport 3 people were not necessary, but it is South America. Outstanding was Iguazu part and Buenos Aires Tango shows and hotel. One of the problems was inability to use ATM in Brazil because of 20 days strike before we came. Another problem was our final departure problem in Buenos Aires airport, which has no ability to reroute passengers. Their ticket office is in the city! All together "mission was accomplished". Sincerely, Yuly
Kristin
GBDon't, Just Don't I recently went on a trip to Chile with Lost World Adventures to see the solar eclipse. The trip itself was a 3 - the hotel was terrible, the activities were ok, the eclipse was amazing. The reason for my 2-star rating is that the preplanning process a 0. It was a nightmare of unreturned emails and phone calls and poor communication which gave me lots of anxiety about trusting them with a big trip like this. Just a few examples - I signed up for the trip well over a year in advance, and was told that the final payment would be due 4 month before the travel date. That date came and went with no communication. I was hesitant to book my international flights without having some confirmation of the trip and dates, but my emails to them - even to the owner - went unanswered. I tried to have them plan an extension to the trip and got a 25-page proposal that was just a mess of cut and pasted information from hotel websites. Followup emails and calls to refine it went unreturned for over a week. Transfer information was given to me 2 days before we left. I was sent generalized pre-departure information and a packing list the day before we left. Really? My bags were already packed. What was the point? When we met up with the group in Chile, everyone had the same experience. Poor communication. Unresolved details. By contrast, another agent who I contacted to plan my trip extension had the whole 9-day trip planned, itinerary finalized, and paid for within a week of my contacting them - and every communication was returned within an hour or two. There are lots of travel companies out there. I would never recommend Lost World Adventures.
Nancy S
CAFor our trip to Costa Rica For our trip to Costa Rica, Lost World arranged for great lodges, good travel connections and a well organized itinerary. We had a limited amount of time, did not fit into any of the scheduled trips and were only 2 people. They catered our trip to top of the line locations and housing. Always make sure to let them know what you are interested in and what level of comfort you require, and discuss your preferences in planning.