SCAMMED Booked with Gala in October for hotel in Liverpool - Booked early as we are going to see PINK in concert so aware hotels would get booked quickly. I contacted hotel direct this week to request twin beds to find no confirmation of booking. Gave the ID number to the hotel - they had nothing. Emailed company twice - NOTHING. AVOID AVOID AVOID Currently speaking with bank to report fraud!!!! DONT BOOK WITH THIS COMPANY

V good V good serving

NEVER AGAIN. GALA HOTELS CANCELS BOOKINGS AFTER PAYMENT MADE On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk. Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal. Our credit card provider has returned the money in the meantime.

Obviously the company has gone… Obviously the company has gone bankrupt, which is not an excuse at all not to answer their clients. But in the name of truth I would like to tell everybody that I have been using this site since 2011 and didn't have a single problem, and I have made more than 40 reservations during these years and saved a lot of money, as it was always cheaper with them. Only last year there was one overbooking and luckily I called at the hotel and they informed me that there is no vacancy for one of the days, but I received a refund in 3 days. Hope that everything will be resolved positively for all the people concerned!

Gala Hotels is Fradulent! I booked a hotel with Gala Hotels in November 2018. Upon verifying all my travel plans I found out directly from the hotel that my reservation was cancelled in December 2018 without my knowledge or a refund. There website, no longer exists and their is no response to email or phone calls. I hope the proper authorities catch and put an end to these thieves.