Sales support needs improvement I was searching hotels in Mumbai on trivgo.com and they diverted me to happyrooms.com I made two bookings One hotel gave me the confirmation next day that my room is booked. But the other hotel didn't confirmed my booking. I wrote two emails on there customer support about the issue but got reply from them after 5 days about the confirmation. They should improve there support and it should be quick.

Average experience I booked a Paris hotel via happyrooms and when I arrived the hotel, the booking never existed! And happyrooms already deducted the payment from my credit card! I sent several email to them and no reply from them at all. 6 Aug update: I received an email from the company last week and received a refund. I accepted their apology.

Dishonest company We booked a hotel stay at Novotel Mitt Berlin, Happy Rooms collected the credit card company yet did not make the reservation. When we phoned the hotel we were told there was never any booking made on our behalf by Happy Rooms. Additionally the hotel was sold out. Now We have to alert our Credit card company.

fraud I booked a hostel on this web but I got email of other hostel reservation. Two hostel are different and in totally different nation!!! Customer service help me to solve this problem. I feel better but I believe this company should do something to improve website and have customer service to work quickly.

Fraud !!!! I tried to book accommodation in Abu Dhabi and Happy Rooms had no problems collecting the money off my credit card. I received no booking number or confirmation and when I phoned the hotel they had no idea about my booking. Then I log onto my banking today and someone in Dubai is buying food with my credit card- very unusual considering I am not in Abu Dhabi. Needless to say - wouldn't book with Happy Rooms - unless of course you would like your credit card stolen - in which case go ahead!