SCAMMERS!!! I was scammed by these people. My daughter and I missed our flight to Valencia in Spain on March 16th, 2022. I called this phone number 1 855 209 2214 (phone # provided by "Michael" in a message left on my answering machine claiming my flight credit has been issued) to reschedule /cancel our flight. They told us they will cancel our flight and refund us either my airline money or travel credit. They charged me $300 to cancel both flights. I did receive a cancellation phone message and email. Yet, after calling them numerous times to reschedule our trip, I was never able to speak with an agent. A year later today, We have never received any money back or travel credit. They scammed my daughter and me for a total of $1800. None of the 2 numbers I was provided works. STAY away from THESE PEOPLE ARE SCAMMERS & THIEVES!

Russel Miller is the best Russel Miller is the best customer service person I’ve ever dealt with. He really went above and beyond in helping me with my situation and brightened my day. Very grateful he answered the call and I can only assume the rest of Basal would be as accommodating. Such a wonderful experience!

SCAMMERS SCAMMERS. I called Alaska Airlines to cancel my flight due to road closure. I waited on hold via their direct line and then when someone answered, Victor, he said he was an agent that handled cancellations for Alaska Airlines. They said I had to pay a fee for the cancellation and stole my money. Looks like based on other reviews, Alaska Airlines is vulnerable and has a snake scamming its loyal customers.

Terrible group Terrible group! I had a confirmed booking but wasn't on the Delta roster. Bansal "customer service" gave me three different stories, offered me other very expensive flight options, and hung up on me three different times before giving me the truth. I missed my friends wedding. They offered $75 off a future flight through them. Please don't let them ruin your plans.

I’m seeing a lot of “This is a scam!”… I’m seeing a lot of “This is a scam!” reviews and a lot of 5 stars as well. But nothing in between, which in itself was suspicious to me. I’m not sure what the scam experiences were with these customers, but my experience was very good. They were a little slow to get me a confirmation number, but it was explained that it was because this happens when dealing with third parties. Okay fine. Bottom line is I got two tickets for a flight across the country and back for cheaper than the major discount web sites, on very short notice at that. Courteous customer service as well. So overall, quite happy with my experience with this business.