It is a scam It is a scam, plain and simple. I only had trouble with this company. They just said the "file reference number" the airline gave me is invalid, so they have no obligations. They only send out automatic e-mails. I doubt they ever pay the 1000$ and I doubt they do anything to help you get your luggage. Spend your 5$ and your time communicating with them elsewhere.

Stay away from them SCAM SCAM SCAM UPDATE! My luggage was in the airport where I had the layover the whole time so it really was a lie that they localized my luggage and it arrived with me! Fortunately the company sent my luggage to me 10 days later. Trust me and stay away from them. They will do nothing to help you. They made me wait 3 days “while they were trying to find my bag” but then after 3 days they told me my bag has been loaded on the plane with me and has arrived with me when obviously it didn’t!! If my bag would have arrived with me I would’ve been able to report it at the company. BIG SCAM avoid them it’s better for you. Also when I asked for proof they stopped answering me!

Saved my Job! I am so thankful my luggage was handled through Blue Ribbon. I’d unfortunately lost my luggage with essential work equipment inside and that made me paranoid about losing my job. BRB team saved me!! Within a span of one day that notified me that they found my luggage. Their service is a huge 10/10.

This company is a SCAM This company is a SCAM. My bag got left at the Munich airport and after 3 days they say that “The bag was loaded on the aircraft and the airlines doesn’t have it so you aren’t eligible”, someone that travelled all the way from Vancouver, Canada to Berlin, Germany was left without her bag for almost her entire trip. No help from this company. It’s interesting how they are more responsive after 72 hours because they know they have to pay after the pay after 96 hours. Btw, not the airline nor this useless company has a response for me. Thank god, I have an AirTag and I can see that it is still at Munich Airport.

Horrible experience This was a suggested insurance to add to the IndiGo flight to Delhi when I purchased my ticket. When by bag was lost by IndiGo, I couldn’t file a claim, even though within 24 h since the flight landed. Because IndiGO did file a PNR report when bag is missing but didn’t give me any 10-digits file reference number requested by Blue Ribbon. I called the IndoGO, I demanded that number, got angry, stressed - no result.. they don’t provide it. Apparently both companies are a scam and they collaborate suggesting people insurances which don’t accept claims without the file reference numbers… it’s a mafia . Stay away