Stay away from them SCAM SCAM SCAM UPDATE! My luggage was in the airport where I had the layover the whole time so it really was a lie that they localized my luggage and it arrived with me! Fortunately the company sent my luggage to me 10 days later. Trust me and stay away from them. They will do nothing to help you. They made me wait 3 days “while they were trying to find my bag” but then after 3 days they told me my bag has been loaded on the plane with me and has arrived with me when obviously it didn’t!! If my bag would have arrived with me I would’ve been able to report it at the company. BIG SCAM avoid them it’s better for you. Also when I asked for proof they stopped answering me!

The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!

Avoid at all cost! I filled a missing bag report on 1-10-24 with JetBlue airlines because our checked bag did not arrive in Denver from JFK. JetBlue assigned me the file # DENB638400736. I also filed a lost bag report #MBR2413248 with Blue Ribbon Bags within the 24 hours, per their terms and agreement. Unfortunately someone at JetBlue updated the tracking system that our bag arrived in Denver on 1-13-24. JetBlue has admitted that this was an error and they do not know where our bag is as of today 1-17-24. When I contacted Blue Ribbon Bags to notify them of this error they informed me that the bag was located in the airline retrieval system and they have closed my case. I provided documentation to Blue Ribbon from JetBlue that this was an error. Blue Ribbon Bags will no longer correspond with me concerning my case. I truely beleive this company is a scam and can't beleive they are still in business. I have read all the complaints on here as well as Google and Yelp. I have also contacted the travel agency who referred Blue Ribbon to me and expressed my concerns that they are doing business with a company with many compalints and BBB filings.

Scam scam scam Scam. Don't fall for it. It's absolutely useless service. There is literally no point to this service whatsoever. No way to enforce the guarantee that they provide. Even though the bag is clearly mishandled they will say that it is not according to their system. It's a shame that trip.com sells this scam as an upsell. Check out their social media and whatnot. There is nothing of value there either. It's just a scam not a company. Don't bother. Spend your $5 elsewhere.

My bag didn't arrive in my Layover My bag didn't arrive in my Layover. It was actually, a stop, with a day of shopping and then Check in with another airline. I reported to Blue Ribbon Bags who told me within 1 hour that my bag was booked to my home (as I had asked at the airport) with a flight number. They are amazing, the airport said "our systems aren't working" and the airline's app "don't recognize that report number". I'll buy this service every time again, it was just 5 bucks, crazy!