The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!

Shocking Shocking. Our bags never turned up after an awful flight from Toronto to Manchester, took 5 days for my partner's bag to arrive at the house and because it arrived in Manchester after 3 days and then took 2 days to deliver we were due 0 compensation and all the belongings and bag is destroyed. Absolute joke not worth paying whatsoever.

Dont trust this company Dont trust this rubbish company, they are just so rubbish. Never pays you for lost or mishandled lugguage, they ask you to wait 3 days and when its 4th day that they have to pay they will just give you some trash reason saying they r not insurance providors, its only online tracking company and they will simply say the bags was loaded and arrived with you at your airport according to our tracking system, thats what they say and its not mishandled wil be their answer. Just imagine how much they make with every 5-10$ per bag, they make thousands coz people will pay that small amount. DO NOT USE THIS SERVICE ! Its scam

Tested and passed with flying colors! Have been selling Blue Ribbon Bags with confidence, as I was eager to support a company that would help alleviate the trauma of lost baggage. That confidence was recently put to a test when one piece of my client's luggage (yes, I'm a travel agent) didn't arrive in Athens. It took a total of two days and constant status update from Blue Ribbon (nothing from the airline), but the luggage was eventually recovered and delivered to the client's hotel. It was a very good experience knowing that someone was actively searching and monitoring the situation. Talk about peace of mind! I will continue to rave about their services!

Stay away from them SCAM SCAM SCAM UPDATE! My luggage was in the airport where I had the layover the whole time so it really was a lie that they localized my luggage and it arrived with me! Fortunately the company sent my luggage to me 10 days later. Trust me and stay away from them. They will do nothing to help you. They made me wait 3 days “while they were trying to find my bag” but then after 3 days they told me my bag has been loaded on the plane with me and has arrived with me when obviously it didn’t!! If my bag would have arrived with me I would’ve been able to report it at the company. BIG SCAM avoid them it’s better for you. Also when I asked for proof they stopped answering me!