The Absolute Worst !! The Absolute Worst !!! Don’t not use this company Purchased bag protection when booking online with aunt betty. Was very misleading. You get no terms presented to you during the process and no indication that the protection is with a 3rd party. Baggage was not loaded onto the plane Everything is set up to screw you !! You have to notify them within 24hrs. Every interaction is set up to fail you. Every email / text is full of additional terms that basically void their responsibility within a extremely limited timeframe or any wrong information provided Also note that they do not provide what is stated. When booking it states $1000 payment if bag is “not returned to you within 96hrs”. Today I received an email stating that the my case is closed as my bag has landed in Heathrow which is 400miles from when I am as Heathrow was not my final destination. What a joke They state it’s not their responsibility to get the bag to you !! Pure Scam !!!!

AVOID booking service with them at any… AVOID booking service with them at any cost. My luggage was delayed for more than 3 days to arrive and they didn’t even bother to assist/compensate. There is no contact except from a bot and they don’t reply in emails. Pure rubbish.

Scam scam scam Scam. Don't fall for it. It's absolutely useless service. There is literally no point to this service whatsoever. No way to enforce the guarantee that they provide. Even though the bag is clearly mishandled they will say that it is not according to their system. It's a shame that trip.com sells this scam as an upsell. Check out their social media and whatnot. There is nothing of value there either. It's just a scam not a company. Don't bother. Spend your $5 elsewhere.

Very bad experience My partner lodged a lost bag claim within 2 hours of finding out the bag did not arrive. Even provided copies of the airline's report along with all other details supplied by the airline. This company rejected the claim because we didn't provide the airline case number, even though we advised that the airline did not provide a case number until the following day. 3 days later, the airline delivered the lost bag, but we still continue to receive automated 'courtesy' emails from Blue Ribbon stating that nothing has changed. Thank goodness the airline fixed the issue, because it appears that this company wouldn't.

JUST --- A --- SCAM. JUST --- A --- SCAM. Don't even think about it. You will waste your time and money. As soon as you run into a problems, they will try their absolute best to dismiss ANY obligations, in the rudest way possible. Just don't do it. There are too many others mentioning the same thing, and if this is not enough proof of how terrible this scam of a service is, I don't know what is.