Horrible experience This was a suggested insurance to add to the IndiGo flight to Delhi when I purchased my ticket. When by bag was lost by IndiGo, I couldn’t file a claim, even though within 24 h since the flight landed. Because IndiGO did file a PNR report when bag is missing but didn’t give me any 10-digits file reference number requested by Blue Ribbon. I called the IndoGO, I demanded that number, got angry, stressed - no result.. they don’t provide it. Apparently both companies are a scam and they collaborate suggesting people insurances which don’t accept claims without the file reference numbers… it’s a mafia . Stay away

Shocking Shocking. Our bags never turned up after an awful flight from Toronto to Manchester, took 5 days for my partner's bag to arrive at the house and because it arrived in Manchester after 3 days and then took 2 days to deliver we were due 0 compensation and all the belongings and bag is destroyed. Absolute joke not worth paying whatsoever.

Saved my Job! I am so thankful my luggage was handled through Blue Ribbon. I’d unfortunately lost my luggage with essential work equipment inside and that made me paranoid about losing my job. BRB team saved me!! Within a span of one day that notified me that they found my luggage. Their service is a huge 10/10.

Very bad experience My partner lodged a lost bag claim within 2 hours of finding out the bag did not arrive. Even provided copies of the airline's report along with all other details supplied by the airline. This company rejected the claim because we didn't provide the airline case number, even though we advised that the airline did not provide a case number until the following day. 3 days later, the airline delivered the lost bag, but we still continue to receive automated 'courtesy' emails from Blue Ribbon stating that nothing has changed. Thank goodness the airline fixed the issue, because it appears that this company wouldn't.

Scam scam scam Scam. Don't fall for it. It's absolutely useless service. There is literally no point to this service whatsoever. No way to enforce the guarantee that they provide. Even though the bag is clearly mishandled they will say that it is not according to their system. It's a shame that trip.com sells this scam as an upsell. Check out their social media and whatnot. There is nothing of value there either. It's just a scam not a company. Don't bother. Spend your $5 elsewhere.