Very disappointing " 4 star" hotel Poor standard of reception area and stairs.Paint chipped, steep stairs overused as lifts minimal. Ridiculously long corridor to room . (200 steps) Failed shower, failed again despite being mended Painting outside our room leaving smell and intrusion of workmen by windows. Lack of apology when complained. Poor choice of evening meal. Hotel looked from outside as if it was 60s flat block waiting for demolition. Nothing inside compensated! Our last stay was at best western , delightful and well maintained in Nimes , what a contrast! NB staff ( excluding manager) were all pleasant, breakfast good especially fresh fruit.

Wonderful relaxing stay in Bar Hill… Wonderful relaxing stay in Bar Hill Cambridge. Great value two night break. Clean well appointed room. Excellent service from staff... warm quick and efficient. Super breakfast and marvellous dinner ..on both evenings. Delightful service from Chris and Karina. Well done! We will be back!

Barking dogs in hotel room next to me… 3 separate hotel room guest contacted the front desk about room next to ours. The owners left two large barking dogs unattended for several hours. The dogs barked and clawed at the door relentlessly. The front desk clerk essentially blew us all off and did nothing to resolve the issue. Absolutely poor customer service and an unfortunate experience. I will never choose this hotel chain again. My husband and I normally stay at various best-western hotels 6-12 times per year. This experience changes everything about our relationship.

Very bad experience. Very bad experience.. I am an employee of Sony and I had multiple times times booking here. But many times and tonight again I was given given dinner late and that too in a bad condition with seminar cooked naans and broken spoon. When I called the receptionist he refused to visit me .. I had to take the dinner to his area by myself and surender the whole dinner in front of him .. he didn't bothered to pay any attention to my greivenace. Worst experience.

Be Aware Smoking Fee Scam!!! Please people if you can, stay away from Best Western. Alot of smoking fee fraud happening and they will charge you for it days after you receive your final receipt. (With zero notification by them). You are forced to sign the smoking fee agreement otherwise you cannot stay there. I'm not a smoker nor do I smoke, and you get charged based on if the housekeeper or maid reports your room smelling like smoke which my room did not. Its hearsay with them and Best Western along with Best Western Corporate will NOT show you proof of their false accusations of a customer. BE AWARE please this place is a total SCAM. Best Western Ontario Airport CA.