My wife and I recently traveled to San… My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets and there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone’s blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had “been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it”. Wow, she was actually called me a liar!!! I wasn’t about to get into a verbal altercation with this employee. I once again, left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night. Since I didn’t hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. As this point, I am very frustrated with not being able to speak with a Regional Manager or Director I agreed with the free night offer and ended the call. I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when we I tried to explain the situation to the hotel staff. I know that this is not a perfect world but, I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered. No one from the hotel or their corporate office has contacted me after I sent them email, phone call, or letter. They simply do not care about the customer or their business.

Sleepless in Montreal-Non-stop elevator sound day and night We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person. We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.

Don’t come to this hotel Everything was great until i went from a family outing to come back to my room and my card didn’t work I had to go back and back and they had to get a key to open like what? And there’s people running around banging on the doors and there people coming to the heated pool with ice and throwing it into water and there’s screaming and there’s trouble turning up or down the heat and no lifeguards are in the pool

Be Aware Smoking Fee Scam!!! Please people if you can, stay away from Best Western. Alot of smoking fee fraud happening and they will charge you for it days after you receive your final receipt. (With zero notification by them). You are forced to sign the smoking fee agreement otherwise you cannot stay there. I'm not a smoker nor do I smoke, and you get charged based on if the housekeeper or maid reports your room smelling like smoke which my room did not. Its hearsay with them and Best Western along with Best Western Corporate will NOT show you proof of their false accusations of a customer. BE AWARE please this place is a total SCAM. Best Western Ontario Airport CA.

Best at What? Best Western Clemson SC area. Room so contaminated opened windows, slept on short sofa. Staff could care less. Bed so painful, could not use. Best Western Provo Utah--- contaminants so thick on floor threw out my shoes. Asbestos? I was not feeling well with injured eye, horrible contamination.