Don’t come to this hotel Everything was great until i went from a family outing to come back to my room and my card didn’t work I had to go back and back and they had to get a key to open like what? And there’s people running around banging on the doors and there people coming to the heated pool with ice and throwing it into water and there’s screaming and there’s trouble turning up or down the heat and no lifeguards are in the pool

Mosbrough hall hotel Mosbrough hall hotel, we went for out 25 wedding anniversary, id seen the photos on tnier facebook page so was supet exited! We were greeted and seated by "sam" he was really friendly,professional and happy. The food was delicious. We were served dessert by 'chef ryan" who was also really friendly and professional, he was also very knowledgeable about the dishes which was great they both helped make our anniversary meal fantastic. Such a lovely building and and grounds a great setting for such a fantastic restaurant and bar. I'd highly reccommend and next time we'er going to stay over. 5 star!!

Very disappointing " 4 star" hotel Poor standard of reception area and stairs.Paint chipped, steep stairs overused as lifts minimal. Ridiculously long corridor to room . (200 steps) Failed shower, failed again despite being mended Painting outside our room leaving smell and intrusion of workmen by windows. Lack of apology when complained. Poor choice of evening meal. Hotel looked from outside as if it was 60s flat block waiting for demolition. Nothing inside compensated! Our last stay was at best western , delightful and well maintained in Nimes , what a contrast! NB staff ( excluding manager) were all pleasant, breakfast good especially fresh fruit.

Filthy rooms with used bed linen. Filthy rooms with used bed linen. Leaking radiator with puddle on bathroom floor. Filthy carpets Damp walls Tea tray without cups. Staff disinterested. Offered £15 refund. Best western uninterested as individual hotels hold a franchise so they say they have no jurisdiction. Happy to provide photographic evidence Unfortunately best western don’t care, they abdicate any responsibility stating they have no control over individual hotels, why do they attach their name to these appalling places.

Be Aware Smoking Fee Scam!!! Please people if you can, stay away from Best Western. Alot of smoking fee fraud happening and they will charge you for it days after you receive your final receipt. (With zero notification by them). You are forced to sign the smoking fee agreement otherwise you cannot stay there. I'm not a smoker nor do I smoke, and you get charged based on if the housekeeper or maid reports your room smelling like smoke which my room did not. Its hearsay with them and Best Western along with Best Western Corporate will NOT show you proof of their false accusations of a customer. BE AWARE please this place is a total SCAM. Best Western Ontario Airport CA.