Booked a flight on Emirates Airline… Booked a flight on Emirates Airline through them - espensive - had to cancel due to Covid - Promised refund in 6-8 weeks - now been over 10 weeks - agent says it is an "accounting issue" - manager no help. I'm sure Emirates refunded A&K - but A&K refuses to do as they promised and refund my money back to me. Very poor form

Our first trip with Abercrombie & Kent Our first trip with Abercrombie & Kent. We were hoping for a luxury experience. We did stay at 5 star hotels and group size was small. We felt that was where the luxury ended. They were cheap on wine at the welcome and farewell dinner. For a 3 hour dinner only one glass per person. You paid for the second glass. I did not feel our guide in Jordan did anything other than check a box. The Israel guide was great. We have done Tauck and was for more impressed. They also do not ask a customer’s opinion after a trip. They apparently do not care. It was a great trip but not the service leaves we expected for the price.

This is my first trip with Abercrombie & Kent This is my first trip with Abercrombie & Kent. I’ve been on several trips with National Geographic and loved those. I wanted to try a different tour operator and see how they compare to National Geographic. The trip is 2 months off and already I’m having my doubts. Multiple emails from different people asking for the exact same information, namely flight arrangements. I keep telling each person when I sent the requested information and to whom. Nothing much about the trip itinerary yet or who will be leading the tour. By now with National Geographic I would have had that information and would have been provided with a list of suggested reading materials to learn more about the tour destinations. So far, I’m less than impressed. This is supposed to be a top tier tour operator…they certainly charge top tier prices. Time will tell

.Refund of monies SCAM . June 1st, 2020 cancelled a trip to Egypt & Jordan due to COVID 19 concerns. To my great shock, I was told it would take 4-6 weeks for A&K to process the return of my monies (over $20K). Now I am not stupid....it does not take that long to enter my credit card in their machine and hit the button "refund money". I asked the agent if I was booking a new trip and needed to make the required deposit, how long would it take them to process my payment....her quick response was "oh, it would be done immediately!" The takeaway is that when A&K wants money...that transaction can be done immediately....but when the guest wants a return of their money.....gee that transaction takes 4-6 weeks. It is obviously NOT a priority to return money to a guest. It's best for them to have my money sitting in their bank account. You have to wonder....what else is not a priority for A&K?

Still waiting After months, I am still waiting for any response from A & K. In the meantime, on various travel websites, I’ve read reviews left by other A & K travelers who had the same similar, disappointing experiences as we did on our A & K safari. I haven’t even gotten any responses from this website! If you’re reading this, chances are you’ve already traveled with A & K and been unhappy. Too bad we trusted this company and shame on them for not caring about their customers.