cruise 1st cancellation nightmare I booked a cruise tour package with them, they cancelled because MSC cancelled it. I have been fighting for over 3 months to get a refund as they are taking hefty cancellation costs. I did not cancel the cruise. Very disappointing. A nightmare.

We have booked with Cruise1st three… We have booked with Cruise1st three times now and while we did get good prices, the service is patchy. It is hard to contact them and sometimes they just don't call back. The main thing to watch it when you book your booking confirmation includes all the inclusions such as OBC and gratuities. Each time we have had to chase this up and have it fixed. They were nice about it, but this is annoying. Also, their booking site can show offers and prices that you can't actually book as the inclusions drop off as you continue to book. I'd really like them to improve their service and efficiency. YMMV

Rude staff and inaccurate information Over the years I have booked many cruises both in Australia and overseas with Cruise1st but after my telephone call with them today I will never use them again. The woman I spoke to was very rude and condescending and continually spoke over the top of me. She gave me lots of false information and when I told her that the information she had just given me was in complete contrast to an email I had from Cruise1st 4 months previously she said that wasn’t her problem as she hadn’t sent the email.....Really . Never again.

Not Happy We are not happy with Cruise 1st Australia as we were given inaccurate information and empty promises. We were forced to cancel the booking and losing our $800.00 deposit with the Cruise line. We were promised a drink package for 2 which was later removed from the deal (after the deposit was made) and we were booked on the late dinner sitting without our knowledge or approval. Not impressed.

Don’t use Cruise 1st MSC cancelled our cruise. Bought a package through Cruise 1st. My Cruises, Trip A Deal and Flight Centre gave their customers all their money back on the same cruise. Lost $2253 in cancellations fees. Bought upgraded flights. On the hotel cancellation fee they refunded another customer $253 but won’t refund me the hotel cancellation fee. Don’t know how that is fair. Wish I read the reviews before I bought this package through Cruise 1st. You think your getting good deal but in the long run more expensive.