This company has gotten so big that it… This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.

We upgraded our Verizon plan and… We upgraded our Verizon plan and customer, without asking, service rep offered us 2 new iPhones in exchange for our current iPhones. We agreed to transaction, Verizon charged our credit card for the tax, but would not ship the new phones. They put the shipment on hold. Told us to go our nearest Verizon store and complete the deal. The Verizon store would not honor the deal. This is fraud. Still waiting for credit for the tax charge. Verizon customer for over 20 years. UPDATE, finally able to talk to a supervisor, who is honoring the original agreement and crediting us for the inconvenience.

I called and asked to extend my payment… I called and asked to extend my payment for 2 days and the agent processed my payment anyways WITHOUT my consent and bounced my checking account. I talked to a supervisor who reversed the payment but in the mean time it is still not back in my bank and I will now have not 1 but 2 bounced fees!!! I am beyond upset!

Not willing to keep customer Their customer service reps are really not that smart. In one conversation I repeated myself 8 times before he understood my questions. Their Fios TV service are getting worse by the day. They charge 3 times the amount for the Digital Voice, which you can, if you shop around for, can get cheaper. Overall if you chose to cut cable, Verizon will not be able to negotiate with the customer.

Antiquated, malfunctioning website Verizon is a big name in the industry, but the service is anything but. For a reputable TECHNOLOGY company, they do a horrible job of having an infrastructure setup for long time customers having an older phone. They actually sent me a text saying that I would only receive 4G when it's not too busy, and would receive 3G the rest of the time. They did something that resulted in me being no longer able to use my phone for a hotspot. Consistently takes an unusually long time to receive an sms message, let a lone an mms message. I am getting dropped more frequently. All of the above likely due to my comment about them delegating older phones that long time customers may have, to the back of the bandwidth line. On top of all that, their website looks like something from the 1990's, and so many bugs and malfunctions with the functionality of it. It's as if they have no QA department that tests it before deploying it to live production. All that, and they are still the most expensive cell service provider. To be fair, there coverage is still one of the best if not the best of all providers, and their customer service, although imperfect, I have never had a major problem with.