Avoid VERIZON if at all possible Unfortunately, I'm forced to deal with this company. They are the worst. I'm convinced that they actually train their employees to deceive and/or lie to their customers. I've had so many bad experiences with them that I've lost count. I don't trust ANYTHING I'm told and insist that they put everything in writing as a result of years of manipulation, deception and lies. Forget about getting any "help" out of them....you need to pay your bill every month WHETHER OR NOT you are actually getting the SERVICE you are paying for. If you even manage to get someone on the phone, they want you to troubleshoot and fix the problem yourself and too bad if you can't. The worst.

Great Service, but Expensive The reliability of Verizon's network is the best among some of the other wireless services providers I've been with, though their rates are much higher than what I was used to paying. My family plan with four lines (only two with data plans) runs me over $200/mo. for 1600 shared minutes. I guess I'm paying a premium for better service...

We upgraded our Verizon plan and… We upgraded our Verizon plan and customer, without asking, service rep offered us 2 new iPhones in exchange for our current iPhones. We agreed to transaction, Verizon charged our credit card for the tax, but would not ship the new phones. They put the shipment on hold. Told us to go our nearest Verizon store and complete the deal. The Verizon store would not honor the deal. This is fraud. Still waiting for credit for the tax charge. Verizon customer for over 20 years. UPDATE, finally able to talk to a supervisor, who is honoring the original agreement and crediting us for the inconvenience.

If I could give zero stars If I could give zero stars, I would. Verizon service is the worst I’ve ever experienced. Two mi-fi devices; one frozen, the other will not stay connected to internet. I still need to pay $280 to disconnect. Rip off! After many years with Verizon, I’m done. The tech at my local Verizon store flat out lied to me regarding ability to disconnect, while never recommending options. “Loyalty team” is a joke.

Absolutely not a fan Absolutely not a fan. Unfortuantely it is one of the only internet providers in USA.