awful Tracking website does not work, I enter my consignment number and it tell me that there are more than one with this number (?!? Unique IDs anyone !?!) and requests that I also enter my postcode; same result after that! I'll call them then .... one number no longer in use, another advertised, call that only to get "we are currently experiencing telephony problems.... " and they hang up! Argggggggggghh! :( I'll go there I say - their "our location" links on their website doesn't work either! Had all sorts of hassle with them before. Do NOTuse this useless company. I'm going to pledge Amazon to please please please never use them again.

Open the door and throw it in!!! Earlier today I checked to see if my parcel had been delivered using the Citylink tracking. It seemed it had been delivered and I had signed for it which was clever of me as I am 12 miles away from home, at work. I reported this to Citylink customer services who, to be fair, where prompt and pleasant who said they would investigate and get back to me. In the meantime I spoke to my partner who told me that someone had been from Citylink however rather than knocking and politely waiting for an answer they took it upon themselves to knock once, OPEN THE DOOR, and throw the parcel into the hallway! So not only has the driver done this he has also obvioulsy anf fraudulently signed for the parcel on my behalf. This is simply unacceptable. If someone had seen his actions they could have quite easily followed him through the door and stolen the parcel. Having returned to the house as he was sent back by the depot he then said to my partner " knew someone was in as I heard the dog bark". No excuse in my opinion. If this is the case he should make sure he puts it in someones hand as a dog could destroy a parcel in seconds (not my dog but he isn't to know that). Given the time of year I would expect a parcel carrier to treat every parcel, as this was, as a present (or numerous in this case). This is obviously not the ethos at Citylink. Throw it in and forge a signature would be more fitting! I will of course be giving John Lewis my feedback as I would expect better service when delivering for such a prestigious brand.

CITY-STEAL NO COMPRÉIS BILLETES CON ESTA EMPRESA. Servicio de atención al cliente pésimo. Compramos billetes para ir a Galway y debido al corona virus tuvimos que cancelarlo. Se quedan con tu dinero y punto. Dentro de los términos y condiciones especifican que no te devuelven el dinero a menos que sea una causa extenuante. Si que el gobierno te prohíba desplazarte no es una causa extenuante, no sé qué puede ser. Solicité una hoja de reclamación y lo único que hicieron es pasarme con otro empleado que me dijo que me leyera los términos y condiciones. DO NOT BUY ANY TICKET FROM THIS COMPANY. They have the worst customer service. We bought tickets for Galway and due to the Covid and a change in the government restrictions we were forced to cancel the trip and ask for the refund. They take your money and don't care about what happens next. They don't refund money unless it is an extenuating cause. If government measures asking for staying at home is not an extenuating cause, I don't know what could it be. I asked for a complaint form and they just answered me to read the terms and conditions. NEVER AGAIN WITH THEM

Booking website is hopeless Booking website is hopeless, tried to book 10 times but just get thrown out at final page

Utter rubbish I was sent a present for my birthday and only found out so because of the sender getting worried. Surprise ruined. Turns out Citylink supposedly attempted delivery twice (online tracking said so) but I never received any notice in the letter box. Impossible to reach anyone by the phone to organise a new delivery so had to go to Beckton to collect the parcel. They clearly didn't bother to deliver in the first place. Would not recommend to anyone and will be wary of companies using this delivery company in the future.