Utter rubbish I was sent a present for my birthday and only found out so because of the sender getting worried. Surprise ruined. Turns out Citylink supposedly attempted delivery twice (online tracking said so) but I never received any notice in the letter box. Impossible to reach anyone by the phone to organise a new delivery so had to go to Beckton to collect the parcel. They clearly didn't bother to deliver in the first place. Would not recommend to anyone and will be wary of companies using this delivery company in the future.

Rubbish Faild to deliver parcel as the driver said I refused delivey! Customer services stated he must have tried to deliver to wrong address, so would get depot to get him to return. Guess what no delivery! Next morning tracking states after several failed delivery attempts returned to depot. Again wasted more time wating to speak to customer services, only to be told they could not contact depot? Still awaiting return call. I think the service is very poor, and they have the thought that the customer is always wrong, act as if you are making it all up. Wish suppliers would not use them, not the first time this has happened.

Dont Expect Anything Else at this time of year from these cowboys This is just the normal service for this "Company" at this time of year. They never prepare for the Christmas Rush properly and even reduce couriers to ensure they achieve their budget which ends at the end of December funilly enough. "Card left" and "Unable to Locate" are used when the drivers have run out of time. This is the reason why you wil receive a card today and then the drive cannot find it tomorrow. Oh and dont rely on the website saying its out fo delivery. The depots are not big enough to cope during busy periods and parcels left in depots due to lack of resources are scanned "on a scanner which is given a route number" purely to try and track the same mess they have made for decades. "Trust me I know from personal Experience" Share your honest experience, and help others make better choices.

It is worst services It is worst services . They quoted less than 3k less than other services ,After confirmation of their quotation, Their way of packing is worst n packing workers were asking money separately for safe delivery n their coffee. They asked extra money for shifting things from cargo deliver address to home . No response for call and delivered with damage

couldn't care less They were supposed to be collecting some packages to return to a furniture company. Before the company could arrange a delivery day with me, they turned up and shoved a card through the door! This had NO information filled in at all, not even consignment number. Then spent 20 mins on the phone to someone who sounded about 15 who hadn't a clue what I was talking about. Eventually said I had to contact the furniture company to rearrange. .Aaaargh! I did get a consignment no though so hubby put it all in the car and drove down to citylink near his work and dropped it off...job done!! Glad I wasn't paying for the privilege. What a shambles. The depot staff were very helpful it has to be said...pity about the rest.