Waste of time. I was expecting a parcel on Decemder 1. It did not arrive and their tracker did not work. The automated delivery service said it would be delivered that evening, which was confirmed by a customer service woman prior to 7pm. On the 2nd I contacted customer service who told me that they had no data on it, that their phones and IT systems were still down from the previous day, and if I wished to make a complaint by email, the response time would be 24 hours. During that day I was cut off 11 times in all, transferring from the automated service trying to reach a customer service assistant. My supplier (Sevenoaks Sound and Vision) bent over backwards to try to salvage the delivery, which they did and arranged to send the package by 10.30am on the 3rd. A message from Citylink confirmed that the package had been lost then found. The package didn't turn up until well past 1.30. The driver knew nothing about the early delivery, showing documentation stating delivery up to 3.30. Appalling service coupled to two days of devious answers and without an effective IT or phone service. A waste of two and a half days sitting around. No service, wish I could give no stars.

CITY-STEAL NO COMPRÉIS BILLETES CON ESTA EMPRESA. Servicio de atención al cliente pésimo. Compramos billetes para ir a Galway y debido al corona virus tuvimos que cancelarlo. Se quedan con tu dinero y punto. Dentro de los términos y condiciones especifican que no te devuelven el dinero a menos que sea una causa extenuante. Si que el gobierno te prohíba desplazarte no es una causa extenuante, no sé qué puede ser. Solicité una hoja de reclamación y lo único que hicieron es pasarme con otro empleado que me dijo que me leyera los términos y condiciones. DO NOT BUY ANY TICKET FROM THIS COMPANY. They have the worst customer service. We bought tickets for Galway and due to the Covid and a change in the government restrictions we were forced to cancel the trip and ask for the refund. They take your money and don't care about what happens next. They don't refund money unless it is an extenuating cause. If government measures asking for staying at home is not an extenuating cause, I don't know what could it be. I asked for a complaint form and they just answered me to read the terms and conditions. NEVER AGAIN WITH THEM

They stole from me 100€ They stole from me 100€. I was trying to book a flight to Jakarta, they took the monet but never sent me the ticket. Needless to say, the costumer service doesn’t help and keeps telling you to wait. The worst scam ever. Please fly with Garuda or AirAsia which are 2000 times better!

Rubbish Faild to deliver parcel as the driver said I refused delivey! Customer services stated he must have tried to deliver to wrong address, so would get depot to get him to return. Guess what no delivery! Next morning tracking states after several failed delivery attempts returned to depot. Again wasted more time wating to speak to customer services, only to be told they could not contact depot? Still awaiting return call. I think the service is very poor, and they have the thought that the customer is always wrong, act as if you are making it all up. Wish suppliers would not use them, not the first time this has happened.

Terrible in every way Paid for next day delivery, waited on all day for courier to collect the parcel and no one turned up... So I rang customer services only to be on hold for 40 minutes before giving up. I have since emailed them to complain, but they haven't responded... Terrible and so frustrating, I have had to book another company to deliver the parcel and it will now be late... Here's hoping I can actually getvto talk to someone so they can refund me... Oh, and it cost me 5p per minute to call them... Ahhhhhhh