Utter rubbish I was sent a present for my birthday and only found out so because of the sender getting worried. Surprise ruined. Turns out Citylink supposedly attempted delivery twice (online tracking said so) but I never received any notice in the letter box. Impossible to reach anyone by the phone to organise a new delivery so had to go to Beckton to collect the parcel. They clearly didn't bother to deliver in the first place. Would not recommend to anyone and will be wary of companies using this delivery company in the future.

Liars I was expecting delivery of a parcel which was very important to me on Friday. I saw on tracking that it had been sent out for delivery from the depot at 8.52am. I stayed in all day, much of it by my front window. At approximately 6.15pm I rang the depot and was told that deliveries went on to 8 or 9pm. I returned to my post by the window. At 8pm I looked it up on tracking to see that they said they had tried to deliver it at 7.07pm but there had been noone in and they had left a card. They had neither tried to deliver nor left the card. Customer Service was polite but ineffectual, and laughed in a "seen it all before way" when I said what had happened (or, rather didn't happen). They say it has gone out for delivery again today (Monday), but no sign of it so far at 4.30pm. I was out for 35 minutes around midday, but no card has been left. They have my mobile number so could easily have told me what was happening. I left a complaint message on their website at 8pm on the Friday, to which I have had an automated acknowledgement saying they would get back to me within 12 hours. As I said, the parcel is very important to me personally, and I am left feeling upset and frustrated.

awful Tracking website does not work, I enter my consignment number and it tell me that there are more than one with this number (?!? Unique IDs anyone !?!) and requests that I also enter my postcode; same result after that! I'll call them then .... one number no longer in use, another advertised, call that only to get "we are currently experiencing telephony problems.... " and they hang up! Argggggggggghh! :( I'll go there I say - their "our location" links on their website doesn't work either! Had all sorts of hassle with them before. Do NOTuse this useless company. I'm going to pledge Amazon to please please please never use them again.

They stole from me 100€ They stole from me 100€. I was trying to book a flight to Jakarta, they took the monet but never sent me the ticket. Needless to say, the costumer service doesn’t help and keeps telling you to wait. The worst scam ever. Please fly with Garuda or AirAsia which are 2000 times better!

It is worst services It is worst services . They quoted less than 3k less than other services ,After confirmation of their quotation, Their way of packing is worst n packing workers were asking money separately for safe delivery n their coffee. They asked extra money for shifting things from cargo deliver address to home . No response for call and delivered with damage