Rip off stay away just use them to book… Rip off stay away just use them to book a hotel with a payment plan I noticed that my first payment didn't come out I call choice and they assured me that it was not a issue and it will be fine long story short after paying for the whole hotel at checkout I ask why to hotel apparently choicehotel screw things up and I end up paying alot more than the amount that was said choice tried to say the hotel reimbursed yeah for the parking I paid for on a different card now I send screenshots to each of each transaction still they feel they aren't liable and hotel but the hotel charge me for parking and they reimburse me on top of that they said parking was supposed to be included in the package so what price did these f***kers give me and the crazy thing is I call them ask them on the phone for hrs and y'all assured that everything is okay Luckily I had money that I saved that I was using to buy a care in the future for my eldest go to college guess I have to start over I hope they go out of business

Dirty hotel, dreadful customer service from Choice Appalling conditions at Econo Lodge in Birmingham, AL (which has since closed) - dirty, roaches, holes in floor & walls, torn sheets, no ice, locked lobby. Outdated & misleading info on Choice hotel site. And even worse was the response from Choice corporate "customer care" office - they won't set or enforce minimum standards on hotels, don't care about misleading web info, and won't allow all paying customers to post reviews.

Crap HOTEL This hotel is false. It’s all a lie everything they say that they give you for free rather be a free night or a free gift card. It’s all bogus. It’s not true. Trust me find another hotel to stay in.

Not only are their hotels quite dismal, the staff is rude Not only are their hotels quite dismal, but the people who are employed by them are just downright nasty. I have stayed at this particular hotel several times since it is near a relative's home. I was asked to leave feedback and when I gave my honest opinion, I was told it wasn't up to their standards! Lol, well neither are their hotels. Be discerning folks and choose another brand. There are many hotels out there who will be glad to accommodate you, and TREAT you with RESPECT. I will pay more in the future to get respectful treatment.

Awful customer service Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are useless Avoid all choice hotels - will never use again