Poor Transport Organisation-Buyer Beware!!! We booked onto the Super Saver Ticket to Woodbury on Monday (14th August) which had set departure times of 9am and returning at 4:45pm. We arrived well before 9am and waited in line for the bus. However we were advised that the first bus was full and the second bus would be arriving in 30 mins which means a departure of 9:30am. Firstly I want to note that we had to wait in line for 30 mins and the company representative at the bus stand was rude and did not provide any clarification/confirmation when asked whether the 30 min delay could be made up at the end? He didnt even care nor made any effort to clarify this with anyone in the company and basically left us waiting on the footpath and never returned.I would expect more professionalism from a company like this. Secondly if the company knew that many people booked in at this time, why wasnt a second bus already arranged in advance to ensure a timely departure for all? Overall I was not happy with the experience and would not be recommending this to anyone. Preference would be 0 stars!

Lost money. Lost $177. When vouchers were activated, all three tickets turned out to be invalid. Tried to call the office, got no call. Wrote on the web chat, no response. Money was not returned.

They've stolen our money We purchased tickets for New York to celebrate my wife's 50th Birthday in March 2020 then Covid came along and despite having insurance Sightseeing Pass never refunded our money, they do not respond to emails and do not answer calls, they have stolen our money. Do not trust them and do not give them your money.

Ripped Off!! We were sold the wrong ticket in New York for the 911 museum. When we got to the museum we were told the ticket was valid there, only for the memorial. We had to pay another $50 to get in. When we went to the City Sight Seeing office to get our money back and we were told it wasn't their fault because it was a street vendor that sold us the City Sight Seeing Ticket. We were Told to write up a complaint and we would be contacted within a week. After a week we didn't hear back so I emailed. Still no response over 3 weeks later

Pricy tickets & poor overall experience. I had booked two tickets (too pricy) for me and a colleague in the mid of November. We've been waiting for the Night Tour for more than an hour. Most probably, they did not have enough buses to facilitate all the requests. I do not recommend them at all.