Tour Contract Not Honored We booked and pre-paid a $12,590 Jauntee tour immediately pre-Coved, in Feb., 2020 - the tour to take place in Sept., 2020. Of course the tour was cancelled. Jauntee generously agreed to allow no-penalty re-bookings through 2022. We were planning to re-book, but when the Delta variant shut down travel again in Sept. 2021, we decided to cancel and travel domestically instead. We requested a refund and expected to pay the $300 p.p. cancellation fee in the booking agreement. To our surprise, Jauntee refused any refund and said we now owned a non-refundable "Credit Note" - although we never agreed to that conversion of our purchase. We are filing official complaints in order to recover monies paid, but Jauntee has gone "radio silent." We HIGHLY RECOMMEND YOU NOT BOOK WITH JAUNTEE, as it appears they do not honor their written financial commitments.

JAUNTEE TRAVEL DID NOT PAY FOR THE TOURS THAT WERE ORGANISED We are small travel agency from Split, Croatia, for private walking tours. This season Jauntee travel organised a several walking tours and day trips with us, and paid the first receipts. But, the payment for the last receipt was not completed although the tours took place. They haven't respond to any of our mails and still we haven't received respond and the payment for the last receipt was not completed. So far, we have had partnership with quite a few foreign agencies and we have never experienced this! We will take the legal steps in order to receive the payment.

Not great customer service. I wanted to stay a few extra nights in Dubrovnik after my cruise and asked Jauntee to suggest some hotels. All of their suggestions were very expensive. When I asked about more modest hotels I was told to just do it myself. Not great customer service.

Currency As a reputable travel company dealing with International customers, would it be possible on your webpage and in all correspondence with International customers to make it visually obvious all costs are in $US. Even though this detail is covered in your terms and conditions it can easily be overlooked.

Be very careful! My initial Australian travel company cancelled their Croatia -Slovenia tour so after reviewing the options I opted for a Jauntee Travel tour in May 2020. Covid intervened and we were not permitted to leave Australia at that time. Following opening up of the borders my local travel agent in July 2022 rebooked the trip for June 2023. We paid A$13,000 for this trip and all attempts by us, our travel agent, BBB to communicate with Jauntee have been unsuccessful. Their website is down, and they have changed address in La Jolla. A very disappointing experience with an American company!