Lahore to Doha flight on 24th April… Lahore to Doha flight on 24th April Mother who is elderly is a heart patient and was made to lift her bags on the carousel. Repeatedly told staff she is struggling but they told her to step aside and let others be served . Then when she managed they told her she was 10 kilos over weight even though she was in her allowance booked by her agent . She argued but they cudnt care less . They made her empty a lot of stuff which was packed with love and a lot of effort. Eventually she got on board last one on . By that time her heart had palpitations and she was needing assistance but staff couldn’t care less . So disgusting the Lahore airport staff whereas our U.K. airports are the most helpful

The ground staff is rude as usual The ground staff is rude as usual. SOP instead of empathy while I was facing an issue created by their own ground staff. It feels like dealing with robots. My status has lowered because of covid (no trips) & I found out in Doha while Jakarta (departure) has confirmed my silver status was still on. Very disappointing !

Have used Qatar for flights for some…Avoid if possible Have used Qatar for flights for some time and only on my last trip had I a problem. I contacted customer care and all I can say it was a total waste of time. I received a computer generated reply with my flight number and date of travel ‘cut and pasted’ into what is a standard letter of apology sent to all customers who have a genuine complaint. BTW, they are still promoting ‘Qatar FIFA World Cup 2022’ packages on their flights, two years after the tournament, so clearly they are out of touch in more than just customer care.If you can avoid them.

honestly WORST customer service ever honestly WORST customer service ever, especially for a business class ticket. They cancelled the flight on us when we were already ON THE PLANE and "off boarded" us to then leave us in the lurch with what was happening next. We paid extra to have the privilege to enjoy the Qsuite and after 40 minutes on the phone with their customer service, they only told us to "raise a complaint" to get our money back. In 40 years of travelling I have never experienced such awful customer service. Stir clear from them if you don't want to be left hanging when you are travelling !

Where do I begin Where do I begin ? We upgraded our seats because, originally had regular standard seats all the way in the back by the bathrooms. Trash all over the ground, they only come by one time to pick up trash. So when you have your complimentary meal they give you, you have to hold onto it & all the trash for over 30 min. The service is very slow. I asked for a drink multiple times from several different flight attendants, & never received the drinks. Babies & kids running around the plane for almost the whole 14 hours of our flight. We had to do an emergency stop, which delayed us another 2 hours. I did not get any sleep on the plane because the babies were crying so loud. I had my AirPods in & I could still hear them crying though it. Overall, I am very disappointed with the service & experience here Qatar Airways, being it was my very 1st time flying with Qatar. It was not good at all. The communication is also terrible. They do not communicate well at all. When we made an emergency landing, they did not inform us when we would be flying back to our original destination. My dad had to find out on his own, on his phone. Very very disappointing.