Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

Stay away from this airline Don't get fooled by this airline's name, it's much worse than any cheap flight companies. I booked my trips with them twice and both experience was horrible. First time my flight is canceled just two weeks before and no rebooking possible. Second time, my flight was rescheduled twice and in the end, I need to wait in the Transit Airport for a day to catch the next one. Again, no rebooking is possible. The customer service is also horrible. The call center workers are also just like robots. They just keep repeating generic sentences and being passive aggressive all the time without solving any real issues. Stay away from Swiss airline!

My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.

This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer