Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

Stay away from Swiss airline Stay away from Swiss airline. Every step of the way had some issues, when buying the tickets there was many technical issues, the app wasn’t working, online/ their website wasn’t working, it was delayed for an hour and half but they only said it’s delayed for 15mins and didn’t update us, when finally we were boarding they took my suitcase and said the flight is full while everyone else didn’t get stopped! Usually in other airlines they ask others to put their handbag under the seat so that there is space for the luggage for everyone, but here the cabin crew is rude and the whole system is very inefficient, using only one door to board which causes more delay. We won’t ever fly with Swiss.

Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...