Terrible customer service We had to re-schedule a trip and after two month can not get our refund. All customer service will do is send an email saying it will be refunded in 7-10 days. Sixty (60) later no refund. Impossible to reach anyone who can actually help you. Terrible company do not trust them with your travel plans.

Bait and swith Bait and switch, paid for two round trip tickets approximately $500, found out you have to pay additional for carry on baggage, check in baggage, cost for seat and airport costs and taxes. It cost me an additional 249 dollar each way (almost $500) RIP OFF…

Scam I purchased what I thought was two tickets. After not receiving my confirmation number and e-ticket as they had said, I started to investigate. United airlines said the tickets were purchased and then refunded. Therefore they scammed my money and never notified me I had no tickets. Good thing I found out before going to the airport to find out I had no flight. DO NOT USE this company. It's a SCAM!!!

SCAM SCAM! Read past the 5 Starts that get added immediately after a bad Review gets posted to push all the bad ones down. Same as everyone else, no E-ticket then told the flight was canceled and there were no others available on that same flight. My refund was never received and when I was told weeks later (after multiple communications) that it would take 1-2 billing cycles I knew I had been had. DO NOT USE THIS COMPANY AND WRITE A REVIEW JUST LIKE THIS ONE SO OTHER PPL KEEP MAKING REVIEWS TO OFFSET THE FAKE 5 STAR ONES THEY IMMEDIATELY POST AFTER THE BAD ONES!

My money for a canceled trip was never… My money for a canceled trip was never refunded to my credit card and I saw where I was charged in my bank account by Alaska Air for the trip. Alaska Air could not refund me because the charge produced by New Travel Trip did contain the correct information like ticket # or booking confirmation. Don’t trust this company with your travel plans!