Jetsetter is an ok source for travel information. Jetsetter is not as user friendly as expedia.com and travelocity.com. Jetsetter is primarily a source for upscale hotels in the most popular destinations. I would use Jetsetter more if they offered a larger number of travel services.

We were scammed!! We were, also, scammed!!! Has anyone been able to talk to anyone at Jetsetters or has anyone received a refund? Has any one pursued any legal action?

Not Good I reserved a room at the Oxford Hotel in Denver using their service. When I arrived at the hotel I was turned away because my reservation did not exist!!!! It was extremely embarrassing. I even had a confirmation from Jetsetter. I cannot trust this service in the future and will never use them again.

the concept of Jetsetter is great but … We were booked on a honeymoon trip to Greece and chose a lovely hotel via jetsetter. We decided to go with their deal due to the special perks included ie. free bottle of wine, hamper, welcome drinks, % off any hotel bought food etc. The concept is great and booking process was easy however turned out that jetsetter then booked us via Expedia and the hotel had received none of the jetsetter information or included perks that we were told we would receive. It just came through to them as an Expedia booking and we weren't offered any of the items we were promised, even after we showed them our jetsetter papers as the bookings didn't match up and then the hotel got frustrated at us. I feel that it was a bit of a scam - It didn't ruin the trip but it was a let down.. just book via Expedia next time and don't be expecting any perks!

Poor customer service; reneged on credit for a bad hotel experience. Jetsetter advertised a bed and breakfast Inn in North Carolina and they were informed that we had an awful experience with that particular trip. While on that trip we encountered a sales pitch for a weight-loss program the entire time while we were supposed to be on vacation for rest and relaxation. Jetsetter gave us a credit for the trip and they are saying now the credit has expired and we cannot use. They never informed us that there was an expiration date. They make up their own rules as they go and are untrustworthy.