SCAM We joined Jetsetters after going to one of there presentations. It sounded good and so we tried using their service. After telling them to get info for a trip to the UK, we never heard from the rep again after two months. We called and still received no answer. In the meantime, we lost a great opportunity with Costco Travel. So we are out $5664 for membership which they have refused to refund. They are a big scam! Stay away!

not up to date I booked the UN One hotel because the hotel had a pool for my kids. Unfortunately, while booking Jetsetter failed to mention that the pool was closed and will be closed for a month! Very Disappointed.

Not a service company I am very dissatisfied with my first (and now only) experience with Jetsetter. I booked a hotel in New York though them for two nights at $249/night (without taxes and fees). When we arrived, a basic room was $214 and the next level up was $245 (as well as more expensive rooms). Despite having paid more, we were given the basic room since we had purchased “run of the house” from Jetsetter. Since Jetsetter acted as an intermediary between me and the hotel, I would have assumed they would also advocate for me. I assumed that the hotel would have knowledge of our higher payment and would offer us a equitable room. I assumed that Jetsetter, when this was brought to their attention, would have acknowledged the issue and worked with me to remediate it. It’s my fault - I assumed too much. That’s why I’ll book directly with a hotel or use a more customer focused service in the future - not Jetsetter. UPDATE after their reply Their public reply at this site does not match our previous correspondence. I've written to the new contact but assume nothing. Again, I was won't book with this company because my expectations are apparently unrealistic for this vendor.

Buyer beware! Poor quality vacation packages, poor value for money, and promises not kept! I just returned from the Greek Island Hopping trip that I purchased from JetSetter, and was very disappointed. 1) The package was supposed to include a day in Athens for site-seeing, but that was not possible because they scheduled me to get in very late, and then leave very early the next day. So disappointing!!!! 2) Also, my package was supposed to include free breakfasts all days, and I could not get those on two days because of my scheduled pick-up times being too early in the morning. 3) Communication was horrible. They never answered emails re: questions, and during the trip, we often didn't know who was going to pick us up for the next leg of the trip, or even when our pick-up time was. 4) the hotels they booked for us were very mediocre, and the rooms we were assigned were the lower quality rooms at each hotel. 5) After pricing out everything, I found that I would have saved about $1,000 if I had booked the exact same trip myself, instead of using Jetsetter! 6) They booked me on a flight from Chicago to Athens that had a layover in Istanbul, when there were plenty of similarly priced flights that flew direct. The whole trip was just poorly organized, poorly planned, mediocre, and not a good value. I will never use them again.

$4000 scam We paid $4000 for this membership. Used it once for a car rental. Ended up costing more than Costco travel. We were told we could cancel our membership. We tried and received no response. We were promised excellent deals on cruises. There were no cruises that we cared to go on. We got scammed. I can’t remember the exact date