Don't buy So far I have not been able… Don't buy So far I have not been able to find a good deal on it. I guess that's why they tell you use it each year and they will refund you if you haven't saved. Why use it at all when better deals are offered everywhere! I called for them to find me a room as I couldn't log in. Ben barely spoke English I could barely understand him! Tho program sucks don't waste your money!

Poor customer service; reneged on credit for a bad hotel experience. Jetsetter advertised a bed and breakfast Inn in North Carolina and they were informed that we had an awful experience with that particular trip. While on that trip we encountered a sales pitch for a weight-loss program the entire time while we were supposed to be on vacation for rest and relaxation. Jetsetter gave us a credit for the trip and they are saying now the credit has expired and we cannot use. They never informed us that there was an expiration date. They make up their own rules as they go and are untrustworthy.

Horrible Company! Worst experience ever booking a hotel on JetSetter! As soon as I booked the hotel, I realized that the same hotel, much better room was available at the hotels site directly at a much cheaper rate. I tried to call JetSetter but their automated message stated that they work only form 10am - 06pm EST. The booking has to be cancelled before midnight becasue JetSetters policy stated that anything after midnight will incur one days cancellation fees. I emailed JetSetter and no luck. i called the hotel directly and they said since this room was booked using JetSetter, I could make modifications only through Jet Setter. The next day JetSetter responds that they cant do anything about the toom and cant modify and cant cancel. PLEASE DO NOT BOOK ANYTHING THROUGH JETSETTER!! PATHETIC SERVICE AND EVEN MORE PATHETIC CUSTOMER CARE!

SCAM We joined Jetsetters after going to one of there presentations. It sounded good and so we tried using their service. After telling them to get info for a trip to the UK, we never heard from the rep again after two months. We called and still received no answer. In the meantime, we lost a great opportunity with Costco Travel. So we are out $5664 for membership which they have refused to refund. They are a big scam! Stay away!

Not a travel agent Please be aware that this company buys discount bulk rates from hotels and makes money by charging you full price. They made $120 off of our 2-night hotel stay. You are better off booking directly!