Misleading offer Today we made à reservation for hotel crocks in Jacco (Costa rica). We reservaten for 4 personen 1 room for à price of uss 363. After we paid, we recieved à confirmation in which was mentioned that we had to pay an additionele fee of uss 90 per night for THE third and fourth person. We immediatly sent an email to jetsetters to cancel THE reservation because THE additional fee was nog mentioned during THE reservation. We recieved an answer that à cancelation is not possible and we are forced to pay THE additional fee. This organisation is Misleading its customers.

the concept of Jetsetter is great but … We were booked on a honeymoon trip to Greece and chose a lovely hotel via jetsetter. We decided to go with their deal due to the special perks included ie. free bottle of wine, hamper, welcome drinks, % off any hotel bought food etc. The concept is great and booking process was easy however turned out that jetsetter then booked us via Expedia and the hotel had received none of the jetsetter information or included perks that we were told we would receive. It just came through to them as an Expedia booking and we weren't offered any of the items we were promised, even after we showed them our jetsetter papers as the bookings didn't match up and then the hotel got frustrated at us. I feel that it was a bit of a scam - It didn't ruin the trip but it was a let down.. just book via Expedia next time and don't be expecting any perks!

One star only because....... Awarding one star was the only option available to post a review, otherwise no stars would be my choice. Jetsetter is not available over the weekend and evening hours should you need to reach them. In my case Jetsetter did not update a travel date with our hotel as assured over the phone. When we arrived at our hotel we had no reservation on record and Jetsetter was not available to address this issue. We made these plans through Trip Advisor initially and learned the hard (and expensive) way that they then facilitate through Jetsetter. Neither one will take responsibility or remediate but rather pass off a problem to the other in a loop. Neither Trip Advisor or Jetsetter intermediates with the hotel on our behalf and since my credit card was charged the day of booking and the bill has long since been paid I have no means to dispute the charge . I will not be using Trip Advisor or Jetsetter for any of my future trips. - Kim Tyssowski

Don't buy So far I have not been able… Don't buy So far I have not been able to find a good deal on it. I guess that's why they tell you use it each year and they will refund you if you haven't saved. Why use it at all when better deals are offered everywhere! I called for them to find me a room as I couldn't log in. Ben barely spoke English I could barely understand him! Tho program sucks don't waste your money!

Not a travel agent Please be aware that this company buys discount bulk rates from hotels and makes money by charging you full price. They made $120 off of our 2-night hotel stay. You are better off booking directly!