Don't buy So far I have not been able… Don't buy So far I have not been able to find a good deal on it. I guess that's why they tell you use it each year and they will refund you if you haven't saved. Why use it at all when better deals are offered everywhere! I called for them to find me a room as I couldn't log in. Ben barely spoke English I could barely understand him! Tho program sucks don't waste your money!

Poor customer service; reneged on credit for a bad hotel experience. Jetsetter advertised a bed and breakfast Inn in North Carolina and they were informed that we had an awful experience with that particular trip. While on that trip we encountered a sales pitch for a weight-loss program the entire time while we were supposed to be on vacation for rest and relaxation. Jetsetter gave us a credit for the trip and they are saying now the credit has expired and we cannot use. They never informed us that there was an expiration date. They make up their own rules as they go and are untrustworthy.

the concept of Jetsetter is great but … We were booked on a honeymoon trip to Greece and chose a lovely hotel via jetsetter. We decided to go with their deal due to the special perks included ie. free bottle of wine, hamper, welcome drinks, % off any hotel bought food etc. The concept is great and booking process was easy however turned out that jetsetter then booked us via Expedia and the hotel had received none of the jetsetter information or included perks that we were told we would receive. It just came through to them as an Expedia booking and we weren't offered any of the items we were promised, even after we showed them our jetsetter papers as the bookings didn't match up and then the hotel got frustrated at us. I feel that it was a bit of a scam - It didn't ruin the trip but it was a let down.. just book via Expedia next time and don't be expecting any perks!

Avoid them! I booked a room in Radisson Manchester through their web-site 2 months before I traveled, they charged me right away for the stay. In the hotel check -out I was charged again as Jetsetter never sent them my payment! The hotel is still trying to contact them- no reply. They never answer the phone or my emails neither. I wonder if I can get my money back! DO NOT USE THEM!!!

Feeling pretty scammed I placed a hold for a trip the other day on jetsetter which is supposed to only charge you 10% and then you have a few days to decide if you want to book it. I wanted to figure out flights etc...seemed very reasonable to me. If you chose not to book it you sacrifice the 10% which turns into a jetsetter credit, I was fine with that. Except they charged me for the hold and the entire booking, and now they are giving me the run around to get my money back saying that they are waiting for their contact at the resort to get back to them so they can refund my money...still no call back