Alayna Ford: was perfect. Alayna Ford: Has been incredible helpful with all my difficulties ticket with AeroMexico! She has been very courteous, patient, and caring understanding my difficulties with flying during COVID. She has gone above the call of duty to fix my problems. Her job has been perfect. She is a wonderful person to have on my side!

Horrendous Horrendous, ivy thomas was rude and pushy, they tried to upcharge me after my ticket was pending then simply wanted to price match from a different company, they are horrible, DO NOT USE THIS COMPANY EVER!!!

After booking a flight After booking a flight, and receiving written confirmation documents, I got a call from Farebooth sayng that the confirmation is no longer valid. HOWEVER, he could book me on another flight, which would cost more. He said that since it was within the 24 hour cancellation time there should be no problem. He even said he would look after that. After 5 days, I still didn't see the refund and contacted him again. He said that it could up to 10-15 days to clear. So I waited, and waited. Contacted the agent again and he assured me that the request cancellation was put in. He suggested I contact Travelocity and my bank to iron this out. So I did, and they could not find any evidence of the cancellation. I did a check on the Farebooth web site and THEY still show this as active. BTW - The new ticket was not only higher price, but on the SAME PLANE.

How did they even get our information??? And not even change our flight?? We booked 4 people on a flight overseas with aerlingus themselves - somehow Jenna Fischer got our information and told us that our flight was booked and she could get us on a different flight - at an extra $92.00 per person. I do not know how she got our information - the airline said our flight had never been changed (which it hadn't, but she sent us documentation saying it was on the day she gave us). Totally screwed up and now we need to fight for our $368.00. I want to know how did this company even get our information? Aer Lingus said this has nothing to do with them???

SCAM be careful I just had to lock my… SCAM be careful I just had to lock my card luckily I found out before it was too late