Lufthansa ruins skiing trip Lufthansa does not allow booking sport luggage until the ticket is purchased. As result you can lose money and be forced to buy another ticket, because "they dont have space" for skis and your only purpose of the trip is skiing. The ticket bought 3 months before the trip and request for skis was submitted immediately.

Returnflight cancelled without info without compensation LH cancelled our returnflight and didn't inform us thereof. We had to discover at the airport. They now refer to a subcontractor (Air Dolomiti) with whom we have no contractual link, so not a cent recovered yet from the 1000 EUR costs we had to make to get home with our 2 kids.

Luggage delayed. Appalling Customer Relations… Appalling time travelling with Lufthansa from Manchester to Palermo. Originally one transfer in Munich. In the end transfer in Frankfurt, then Zurich and sudden extra transfer in Rome. When I arrived in Palermo my luggage was in Zurich. Over two days without my luggage. These things happen. I understand. But when the luggage arrived in Palermo the bag could not be couriered. I had to get a taxi to the airport to retrieve my bag. After much confusion I had to go through security, collect my bag and come through security again. Over half a day of my short holiday taken up. Even at this stage I remained philosophical. HOWEVER, my subsequent dealings with Customer Relations has been dreadful. I spent a considerable amount of money with a taxi transfer to Palermo and back. Lufthansa has recompensed half the cost of clothes purchased. Again I accepted that - even though I purchased clothes I did not need. But they will not reimburse my taxi to and from the airport. Initially Customer Relations claimed I'd refused courier service. Now accepting this was wrong but still will not reimburse my transfer to and from the airport. Appalling and dismissive Customer service and an expense to retrieve my luggage. Very poor service Lufthansa.

Took 8 flights with them in the last 10… Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy.

Rude flight attendants on the plane Rude flight attendants on the plane. Food was terrible and very unhealthy. Lots of sugar. Luggage was delayed. 1 of 3 suitcases was delivered to us after 4 days. 2 suitcases was never delivered to us, but returned to our home. So called customer service desk was terrible and no help. They were also rude. Never flying with Lufthansa again.