Lousy Ground Service I stopped flying with LH years ago. The ground service is lousy, which also includes the booking service when trying to get personally in touch with the LH service centers.

Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Bad service !!! Got an e-mail from Lufthansa on the 19th of march, where they told med I was entitled to a refund of 750 euros, because of our flights were cancelled. They asked for my bank account information which I gave them the same day. Since that I havent received the Money. They wont answer my e-mails and when I contact Lufthansa by phone they just tell me that they Will reply within 48 hours. I have tried several times now and they havent returned to me once.

Took 8 flights with them in the last 10… Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy.

This airline is a joke This airline is a joke. I booked a business seat from Shanghai to Frankfurt. The seat was "not connected", meaning entertainment system does not work (12h flight!). There were no other seats available so I got a free voucher for internet, which is so slow that even YouTube doesn't work. Forget streaming services. Onboard Service cannot be called because the seat is not connected... So sitting here for 4h, nobody shows up with drink etc. My empty glass stays here also 4h, NOBODY SHOWS UP. Food quality like on Chinese local flights (don't forget I got business). The seats are super uncomfortable and narrow. You can stretch your legs, yes, but there are some kinds of springs stitching out and the surface is not flat at all. It feels like a broken couch. And again, the service does not look after you at all. Wow! German standards ... Honestly take the cheapest competition and it will be 2x better. NEVER EVER AGAIN.