Lufthansa

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1.10
Based on 20 Reviews

5

0.00%

4

0.00%

3

0.00%

2

10.00%

1

90.00%
About Lufthansa

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P M
BE

Took 8 flights with them in the last 10… Took 8 flights with them in the last 10 days. 6 of them were delayed. Last one I had to change planes in Frankfurt in 25min including security and passport control. For sure I am going to avoid Frankfurt and maybe after 35 years of FT Lufthansa as well. Sick of a poor service, no food in the short haul flights and lousy space in Economy.

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Monica Bjerkelund
NO

Rude flight attendants on the plane Rude flight attendants on the plane. Food was terrible and very unhealthy. Lots of sugar. Luggage was delayed. 1 of 3 suitcases was delivered to us after 4 days. 2 suitcases was never delivered to us, but returned to our home. So called customer service desk was terrible and no help. They were also rude. Never flying with Lufthansa again.

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Adam Jaszkiewicz
DE

This airline is a joke This airline is a joke. I booked a business seat from Shanghai to Frankfurt. The seat was "not connected", meaning entertainment system does not work (12h flight!). There were no other seats available so I got a free voucher for internet, which is so slow that even YouTube doesn't work. Forget streaming services. Onboard Service cannot be called because the seat is not connected... So sitting here for 4h, nobody shows up with drink etc. My empty glass stays here also 4h, NOBODY SHOWS UP. Food quality like on Chinese local flights (don't forget I got business). The seats are super uncomfortable and narrow. You can stretch your legs, yes, but there are some kinds of springs stitching out and the surface is not flat at all. It feels like a broken couch. And again, the service does not look after you at all. Wow! German standards ... Honestly take the cheapest competition and it will be 2x better. NEVER EVER AGAIN.

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Marija Rozman
HR

The worst airline experience of my… The worst airline experience of my life, never again, every flight was delayed for almost an hour! Avoid Lufthansa at all costs!!!

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Alba PR
GR

Worst airline ever with the rudest… Worst airline ever with the rudest flight attendants. Yesterday we had our flight from Frankfurt to Heathrow (LH 0904) and a long hair, middle aged flight attendant was the rudest and most unfriendly attendant I have ever seen. I hope Lufthansa sees these reviews and tries to improve their service and flight attendants. Worst flight experience ever. Never going to fly with Lufthansa again!!!!

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