We didn’t reach our connecting flight… We didn’t reach our connecting flight because of delays and afterwards we had an agreement with Lufthansa about the refund, but they only returned half the amount they had promised. They just stopped replying. Bad customer service!

It's incredible that even though it's… It's incredible that even though it's one of the most expensive airlines, it has such poor customer service and a website full of errors. Two years ago, they canceled a flight on me, and I'm still trying to redeem the voucher they gave me. I've called hundreds of times, and after hours of calls, they never tell me how to do something that theoretically is simple, which is redeeming the voucher for the penalty. Another issue is the website; it doesn't load infant names properly, and when edited, it deletes the contact details. Then, it also keeps adding contact details unnecessarily. It's not difficult to make a decent website, please!

Returnflight cancelled without info without compensation LH cancelled our returnflight and didn't inform us thereof. We had to discover at the airport. They now refer to a subcontractor (Air Dolomiti) with whom we have no contractual link, so not a cent recovered yet from the 1000 EUR costs we had to make to get home with our 2 kids.

Terrible customer experience and refused compensation that was offered onboard I booked my flight through Lufthansa and I had to jump through several hoops to specifically request a vegan meal through Air Canada, I could not complete this update online via Air Canada or Lufthansa and your phone number was buried deep in a maze of links online. I did eventually find it and had to call to complete the update to a vegan meal. On the day of the flight the head host onboard asked me to move seats to accommodate a couple that wished to sit together on board - I happily gave my spot and only highlighted that I had ordered a vegan meal and I would like him to keep track of that. When it did eventually come time to serve food, they announced my name over loud speaker to identify me for my ‘special meal’ and then told me they couldn’t find me because I had moved seats - frustrating but I took it on the chin. When I received my meal it was labelled as a “strict vegan meal” so I assumed it was some soy protein/chicken alternative - given my requests, the hoops I jumped through and all the effort I made to ensure I was served a vegan meal. It was only after I ate almost 50% of the protein in the meal that a feeling of absolute disgust set in and I realised what was actually happening. I have very strictly and intentionally abstained from eating meat for almost a decade! I do this because I believe the unnecessary slaughter of animals for sensory pleasure (taste) does not justify the mass suffering they endure. I was promised a 25% discount on my next flight with air Canada due to a huge mistake that was made on my flight. When customer support followed up they reduced this to $25 AND when I sent the below they told me the case was closed?! This was infuriating, I was exceptionally upset when this happened and the ONLY thing that could be offered was 25% off a future flight. They have since made this 15% which is better but still miles away from what it should be. My return flight experience was also terrible. I’ll add another review for that.

Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.