Avoid this terrible airline at all… Avoid this terrible airline at all costs. I had to cancel my flight due to medical reasons and asked for full refund. They told me to provide proofs of reports which I did. Few hours later they emailed back stating only taxes will be returned which were peanuts and not the full amount, even though i have carefully, with proofs, explained the reason for flight cancellation and requesting refund. Absolutely inhumane airline. They need to take manners courses from Emirates, Qatar and most of Far East airlines

It's incredible that even though it's… It's incredible that even though it's one of the most expensive airlines, it has such poor customer service and a website full of errors. Two years ago, they canceled a flight on me, and I'm still trying to redeem the voucher they gave me. I've called hundreds of times, and after hours of calls, they never tell me how to do something that theoretically is simple, which is redeeming the voucher for the penalty. Another issue is the website; it doesn't load infant names properly, and when edited, it deletes the contact details. Then, it also keeps adding contact details unnecessarily. It's not difficult to make a decent website, please!

Lousy Ground Service I stopped flying with LH years ago. The ground service is lousy, which also includes the booking service when trying to get personally in touch with the LH service centers.

The worst airline experience of my… The worst airline experience of my life, never again, every flight was delayed for almost an hour! Avoid Lufthansa at all costs!!!

Worst airline ever with the rudest… Worst airline ever with the rudest flight attendants. Yesterday we had our flight from Frankfurt to Heathrow (LH 0904) and a long hair, middle aged flight attendant was the rudest and most unfriendly attendant I have ever seen. I hope Lufthansa sees these reviews and tries to improve their service and flight attendants. Worst flight experience ever. Never going to fly with Lufthansa again!!!!