Flight was fine, but baggage handling was horrible The flight itself was fine and on time. However, our baggage did not get transferred to our transfer flight and was therefore delayed by a day. The delay at the destination caused an extra fee for our taxi, which Lufthansa refuses to compensate. Additionally, my watch was stolen from my checked in baggage while in Lufthansa’s care. Because I wanted to make sure I just did not forget to bring it, it apparently took a day too long to report it, so they again do not take responsibility and provide no compensation. I will do my best to avoid this airline again, especially if I plan to bring checked in baggage.

The worst airline experience of my… The worst airline experience of my life, never again, every flight was delayed for almost an hour! Avoid Lufthansa at all costs!!!

Rude flight attendants on the plane Rude flight attendants on the plane. Food was terrible and very unhealthy. Lots of sugar. Luggage was delayed. 1 of 3 suitcases was delivered to us after 4 days. 2 suitcases was never delivered to us, but returned to our home. So called customer service desk was terrible and no help. They were also rude. Never flying with Lufthansa again.

It's incredible that even though it's… It's incredible that even though it's one of the most expensive airlines, it has such poor customer service and a website full of errors. Two years ago, they canceled a flight on me, and I'm still trying to redeem the voucher they gave me. I've called hundreds of times, and after hours of calls, they never tell me how to do something that theoretically is simple, which is redeeming the voucher for the penalty. Another issue is the website; it doesn't load infant names properly, and when edited, it deletes the contact details. Then, it also keeps adding contact details unnecessarily. It's not difficult to make a decent website, please!

We didn’t reach our connecting flight… We didn’t reach our connecting flight because of delays and afterwards we had an agreement with Lufthansa about the refund, but they only returned half the amount they had promised. They just stopped replying. Bad customer service!