Avoid this terrible airline at all… Avoid this terrible airline at all costs. I had to cancel my flight due to medical reasons and asked for full refund. They told me to provide proofs of reports which I did. Few hours later they emailed back stating only taxes will be returned which were peanuts and not the full amount, even though i have carefully, with proofs, explained the reason for flight cancellation and requesting refund. Absolutely inhumane airline. They need to take manners courses from Emirates, Qatar and most of Far East airlines

Extremely shady business practices Extremely shady business practices. Poor customer service and poor communication. No link between different contact methods. Not adhering to European rules on compensation in case of flight cancellations. Would never fly again.

Returnflight cancelled without info without compensation LH cancelled our returnflight and didn't inform us thereof. We had to discover at the airport. They now refer to a subcontractor (Air Dolomiti) with whom we have no contractual link, so not a cent recovered yet from the 1000 EUR costs we had to make to get home with our 2 kids.

This airline is a joke This airline is a joke. I booked a business seat from Shanghai to Frankfurt. The seat was "not connected", meaning entertainment system does not work (12h flight!). There were no other seats available so I got a free voucher for internet, which is so slow that even YouTube doesn't work. Forget streaming services. Onboard Service cannot be called because the seat is not connected... So sitting here for 4h, nobody shows up with drink etc. My empty glass stays here also 4h, NOBODY SHOWS UP. Food quality like on Chinese local flights (don't forget I got business). The seats are super uncomfortable and narrow. You can stretch your legs, yes, but there are some kinds of springs stitching out and the surface is not flat at all. It feels like a broken couch. And again, the service does not look after you at all. Wow! German standards ... Honestly take the cheapest competition and it will be 2x better. NEVER EVER AGAIN.

Worst airline ever with the rudest… Worst airline ever with the rudest flight attendants. Yesterday we had our flight from Frankfurt to Heathrow (LH 0904) and a long hair, middle aged flight attendant was the rudest and most unfriendly attendant I have ever seen. I hope Lufthansa sees these reviews and tries to improve their service and flight attendants. Worst flight experience ever. Never going to fly with Lufthansa again!!!!