Prices are only indicative and not the real price... I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised. As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process. This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.

Alissa is a very knowledgeable agent Alissa was very helpful setting up our latest cruise to Alaska. She was very patient and answered all of my questions. She is a very professional agent and knows her business.

I booked most of my cruises through cruises.com… I booked most of my cruises through Cruise.com and it’s always a good experience. My experience yesterday, however, was extraordinary. I had the good fortune to work with Taylor S, she really did go above and beyond to meet my requests. I have forward to working with her in the future.

Robin Schafer at Cruises.com is the best! Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.

Last minute booking Alyssa was wonderful. She assisted in booking a last minute cruise when there were computer issues with the cruise line. Everything went very smoothly. I found her to be very attentive and friendly.