Maria was so understanding and… Maria was so understanding and explained everything to me super easily. She was quick and made sure to make me feel like I was supported.

Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.

Maria was able to resolve my issue and… Maria was able to resolve my issue and help me in scheduling a payment with an extension

I want thank LESLYE VELASQUEZ for… I want thank LESLYE VELASQUEZ for taking out the time for helping me and been cornered with my situation also giving me some helpful information moving forward..

Very helpful Very helpful, and provided peace of mind. I had received a scam call about a service interruption so i contacted the chat option of costumer service and was quickly put at ease regarding my account