Thank you TXU for amazing chat agents… Thank you TXU for amazing chat agents like Maria O. She definitely took her time to explain policies and plans. I will definitely recommend this service to my family and friends.

Maria was so understanding and… Maria was so understanding and explained everything to me super easily. She was quick and made sure to make me feel like I was supported.

LESLYE V LESLYE V. WAS VERY HELPFUL AND KIND .THE INFORMATION SHE FACILITATED TO ME IS VERY MUCH APPRECIATED.TXU IS GREAT ON HIRING KNOWLEDGABLE EMPLOYEES OVERALL GREAT CUSTUMER SERVICE.

Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.

I always have a good experience with… I always have a good experience with TXU representatives. I never have any problems. They are very helpful and so understanding. In one word. They are awesome.