Low rates even after renewal.… After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was smooth & i was saving over 25% on the supply charge on my electric bill. My contract is set to expire but i agreed to a renewal with sunwave because they were still a lot lower tha my electric company.

Got rejected due to "load factor"… Got rejected due to "load factor" apparently only 30% qualify yet they make no mention of this except in the fine print that no one ever reads. Deceptive and a waste of time filling out the information for this offer.

Bait and switch Bait and switch! Sent letter that the start date was one date then an email that they rolled it back. When contract expired they never sent notification by email or by letter. They said they did but absolutely did not. Then extended the billing period 2 more months after I called and cancelled their service. Would not work with me. An untrustworthy company! Beware

Poor service - stay way Their sales rep con you into long term rental agreements, then when you call and make a service appointment, they don't even bother to show up or call you back or anything. Poor service all around. Stay away from this company!!

I am a customer of sun wave and wanted … I am a customer of sun wave and wanted to renew with them. I received a letter from them explaining that I could contact customer service to renew. I contacted customer service and asked them to renew at the rate on the website. I received a response saying I could go on the website and renew it myself. Went on the website and renewed. Then I received conformation that my new rate would not start for another month. So I emailed customer service to ask them why if I am a customer already ,why do I have to skip a month? That was over a week ago and have not gotten a reply. In my opinion it's seems like customer service doesn't want to be bothered.