End of term/renewal process communication is poor I got a letter in the mail saying that my 12 bill cycle contract was about to end and that I'd be contacted about upcoming pricing. I was never contacted so the first time I learn about the rate change is in my electric bill. Cost me $40 more just that month. So I jumped online to renew. I didn't feel like shopping, only to find out it would take another 2 weeks? Huh?? I'm already a customer, you can't just change my rates, effective immediately? If I called, it would probably be different, but I chose my avenue of communication and stuck with it. Also a warning about "billing cycles". When I first switched over, they did it 5 days before my regular billing cycle ended. Not sure why since one of the questions they ask is "When does your billing cycle end?". So those 5 days ended up being billing cycle #1 while the other 11 were full months. They obviously honored their contract but in a BS-y sorta way.

Lower Electrical Rates The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the customers know when their terms are about to expire so that there are no surprises, such as, charging rates that are through the roof. I've dealt with more than 10 different energy suppliers, and I am very happy with Sunwave rates.

I keep coming back to Sunwave I've shopped for power for the past 5-6 years. There are a lot of offers out there that report cheaper prices, but every time I examine them past the hype page I find the hidden up front costs and/or first time buyers time limit before the low price jumps to a higher price. Sunwave is always consistent with straight forward pricing. I still shop around... but I keep coming back to Sunwave. SN

Not rude, but has me concerned Received 2 emails (both sent back-to-back) thanking me for signing up with their company. Advised them they were wrong as I signed up with current supplier for 3 years tacked on to the current contract that expires in February, 2019. Their email indicated someone," possibly your husband, enrolled at 11:25 AM on 11/27/18." Nobody was here yesterday from 6:45 AM until 1:15 PM as we had to take one of our dogs to a vet whose office is an hour's drive away for an 8 AM appointment. They have the correct Eversource account number and I told their CS rep that we might have been a customer a number of years ago. I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment. Their CS rep replied immediately that she would cancel the enrollment, but I guess I'll have to believe the research the matter is not forthcoming. Their contact has me concerned, especially since the "enrollment" did not take place from here. If this is typical of their actions I would suggest the Buyer should Beware. Sandra

Notification I may be wrong, but was under the assumprion that I was going to receive notification of my contract ending closer to the end date. The last notice I received was 1 month out on a 3 month contract and so I was off on my cancelation/renewal and switched to a variable rate of almost double. That seemed a little sneaky to me, aknowledgin that I should have been a little more on top of my dates. Beyond that, I havent had any complaints.