Low rates even after renewal.… After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was smooth & i was saving over 25% on the supply charge on my electric bill. My contract is set to expire but i agreed to a renewal with sunwave because they were still a lot lower tha my electric company.

Not rude, but has me concerned Received 2 emails (both sent back-to-back) thanking me for signing up with their company. Advised them they were wrong as I signed up with current supplier for 3 years tacked on to the current contract that expires in February, 2019. Their email indicated someone," possibly your husband, enrolled at 11:25 AM on 11/27/18." Nobody was here yesterday from 6:45 AM until 1:15 PM as we had to take one of our dogs to a vet whose office is an hour's drive away for an 8 AM appointment. They have the correct Eversource account number and I told their CS rep that we might have been a customer a number of years ago. I asked that they research if that's how they obtained the account number and requested cancellation of the enrollment. Their CS rep replied immediately that she would cancel the enrollment, but I guess I'll have to believe the research the matter is not forthcoming. Their contact has me concerned, especially since the "enrollment" did not take place from here. If this is typical of their actions I would suggest the Buyer should Beware. Sandra

Beware....! Initial rates were OK, but be very careful if you're considering these guys. There was no notice at the end of my 4 month term at which time Sunwave automatically put me into a much higher rate plan and locked me in for 8 months. When I tried to move my service to a more reasonable provider they threatened to charge me a $50 early cancellation fee, even though I completed my originally agreed upon term and never agreed to the new term. When I called them to discuss they were unsympathetic, rude and stuck to the $50 charge. Looks like I just learned a $50 lesson. That lesson, "Don't use Sunwave Gas & Power...!"

They just walked away from our… They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud

Sunwave Has great customer service Sunwave has been great to work with. They make the electrical distribution charges very understandable. And they also tell you that as long as you stay with sunwave you can transfer ito cheaper rates at any time without paying termination fees. The customer service people who speak with you on the phone are very nice.