poor customer service was checking my production from prior years discovered production went down 5000 kwatts from 2017 t0 2018 in fact Nov and Dec of 2018 no production just learned today problem 2 of 5 modules were not working waiting for dealer in Phoenix area to return call for service call to hopefully fix problem, on my nickel, where was there customer support aren't they suppose to watch for things like to this and notify you I did buy out my lease in Oct 2019 but had started before then GREAT CUSTOMER SUPPPORT

Worst of the worst customer service I purchased their system two years ago, and it has been reliable for the most part. However, my experience with their customer service has been abysmal. Without any explanation, they've rescheduled appointments three times already. Now, I'm told I have to wait another three months for someone to finally come. It feels like they might be a one-person team. Needless to say, I'll be cautious about choosing them again. I've heard similar complaints about other big companies like Tesla. Once they install your system, it seems like support becomes nonexistent. That's why I'm inclined to explore smaller companies that prioritize responsiveness to their customers.

It’s been absurd that my project has… It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower. Received a response from Sunpower today on 3/27/2024 the review. Looking forward to their action on fixing the problem and when they will complete the project. I won't delete the review until things are done correctlly.

All of these solar companies are a… All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.

Warren Grennan was wonderful Warren Grennan arrived on time on the day we had the service scheduled. He was very knowledgeable and walked us through using the system after installation. He was friendly and professional and set up the system very quickly for us.