poor customer service was checking my production from prior years discovered production went down 5000 kwatts from 2017 t0 2018 in fact Nov and Dec of 2018 no production just learned today problem 2 of 5 modules were not working waiting for dealer in Phoenix area to return call for service call to hopefully fix problem, on my nickel, where was there customer support aren't they suppose to watch for things like to this and notify you I did buy out my lease in Oct 2019 but had started before then GREAT CUSTOMER SUPPPORT

All of these solar companies are a… All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.

Deposit not returned Around six months ago, my system was installed and I made a full cash payment to settle my account. However they are refusing to pay me back the $1000 refundable deposit, and they have no reason not to do so.

New solar installation and I was not… New solar installation and I was not able to connect or get the system running. Warren Grennan, from SunPower came out. He was SUPER nice and professional. Even better, he really knew what he was doing. It turns out the original install was done so poorly the system couldn't work. Warren spent extra time correcting those mistakes and stuck around until everything was up and running properly. Thank you Warren!

Waiting over 6 months now - Does not prioritize customers with warranty UPDATE: SunPower replied that they would escalate, but that’s been promised over the phone multiple times already. Canned review responses to show others that they are receptive to customers is more of a ploy. If they truly cared then they would actually resolve the issue immediately. If and when they do that, my review will reflect that. Original Review: My inverter broke over 6 months ago. The service person who originally came out explained the model I had was problematic with many inverter fails with other customers. He couldn't do anything and originally said it would probably take a month or so for a new inverter to get ordered and shipped. I was patient for many months, but after many phone calls and emails, all SunPower can tell me is that they are still waiting for the manufacturer and cannot give me any concrete details of when. The exact same thing every time I have called and the same thing they state when they email. It boggles my mind that SunPower has absolutely no visibility into their supply chain. Supply chain management/software has been around for decades at this point. Everytime I called customer service and asked to speak to a superviser, I was told it would not do anything, etc. I don't even know if my issue has been escalated properly, other than the word of the rep. And, in the mean-time, I have lost hundreds of dollars due to an inoperable solar system. It may even be thouands depending on how much longer SunPower takes. Had I known all this would happen, I would have gone to another service provider for a new inverter in the first place.