Quality Service by Warren Grennan My wife and I moved in on mid January 2024 and Sunpower took awhile to activate and were told to do it manually but no green light on the PV monitor. They sent a tech over and I met Warren Grennan and he did a splendid job with quality work. He took his time to make sure everything is up and running. He answered all my questions and guided me through the sunpower app. The green light is now on the PV monitor. Thank you again Warren Grennan!

Warren the GOATechs Warren was great, fixed a problem left behind someone who was fired from the company. Could have given up and left but stayed to fix a complex problem. For Warren specifically, this review is for him

Invertor Since early 2023, my solar panels have been generating zero or very little solar power. There have been multiple issues, some have been corrected. The one still not corrected is that one of the two invertors has not been working since at least since summer of 2023. I have been waiting over 5 months for the non-working invertor to be replaced. One would think a company like SunPower would have spare parts on hand. I was told they are still installing new systems, so invertors must exist!! Update - There have been 3 case numbers since April 2023 - #C03267717, #03376082, and #03690871. Also, per SunPower on 4/19/2023, SunPower was not communicating with the solar equipment for over 2 years so was not monitoring the performance of the system. I was not aware of this until the system was not working.

Worst of the worst customer service I purchased their system two years ago, and it has been reliable for the most part. However, my experience with their customer service has been abysmal. Without any explanation, they've rescheduled appointments three times already. Now, I'm told I have to wait another three months for someone to finally come. It feels like they might be a one-person team. Needless to say, I'll be cautious about choosing them again. I've heard similar complaints about other big companies like Tesla. Once they install your system, it seems like support becomes nonexistent. That's why I'm inclined to explore smaller companies that prioritize responsiveness to their customers.

This company is a FRAUD This company is a FRAUD! I purchased this system in March 2022 and since before install IT has been a nightmare! The system never worked for about a year now. I contact Customer service 3 times a day and everyone says something different. Technician came twice, they seat in the backyard for half a day, the leave the system working and the following day it does not work. same nightmare ... They are stealing my money. Now I am paying more to electricity provider and I have a monthly payment for 25 years with the bank. They are doing fraudulent practices I am very tired of them.