8 weeks to get service One inverter stopped working resulting in 30 panels going down. I "chatted" with someone who sent me directions to reboot the inverter but you need to be an electrician. Best appointment available is 7 weeks out

It’s been absurd that my project has… It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower. Received a response from Sunpower today on 3/27/2024 the review. Looking forward to their action on fixing the problem and when they will complete the project. I won't delete the review until things are done correctlly.

Why no spare parts in stock, lack of urgency? Our solar panel and battery system has been off-line for at least 5 days. Sunpower support says there is an assembly called the Gateway that appears to be broken. They have to order one and they will let us know when it comes in and they can schedule an installation. In the meantime, we are buying all of our power from the grid. I don't understand why Sunpower can't keep some spare parts in stock. I suppose it's cheaper for them to operate with no backup stock. Also, on a previous outage, it took something like a month to get a service appointment. Couldn't sunpower schedule a service appointment now, using an estimate of the part's arrival? To us this seems urgent, and sunpower doesn't seem to get that.

SunPower will not support you We have a system we leased from SunPower in 2012. We've never missed a payment and it has worked well. In Jan. 2024, our roof was damaged by a severe windstorm. SunPower is responsible for temporarily removing the system (at our cost) so that the roof can be replaced. I contacted them 7 weeks ago and they have not made any progress in locating an authorized dealer to do the work. I located a local solar company who would do it with permission from SunPower but they weren't interested. I offered to buy out the lease and they haven't responded. I am at risk of water damage to my house because SunPower support is non-existent. They'll respond promptly to emails but make no progress in resolving issues. In addition, they defaulted on a $300M loan last year and may have to declare bankruptcy or reorganize. DO NOT DO BUSINESS WITH SUNPOWER, YOU WILL REGRET IT!!

Deposit not returned Around six months ago, my system was installed and I made a full cash payment to settle my account. However they are refusing to pay me back the $1000 refundable deposit, and they have no reason not to do so.