Lure you in with Coupons & Rebates you can't use I purchased a very larger order (Slash Ultimate w/many accesories) expected to get at least $40 e-cash to spend. Only to find out that my $40 e-cash expired in 5 days from my order, it expired before my order was delivered/even shipped! RC is a big time hobby, and requires constant work/parts. I will never go back to Tower Hobbies regardless of pricing, discounts, coupons, rebates.

I bought a new plane that was dead on arrival I bought a new plane that was discounted because of cosmetic damage, it arrived with a dead electronics package. Tower hobbies advertised it as working, and now refuse to send either a replacement or even a new board for me to replace. False advertisement for sure.

Terrible company never do business with… Terrible company never do business with them or horizon Hobby going to Traxxas there maggots... Stealing people's money!!!My package didn't have a signature and they put it on front door and someone apparently stole it!! Never buying anything off them or horizon Hobby !!Traxxas is way better business anyway!!

Received a damaged plane Received a damaged plane. Tried to contact customer service via email and automated service but never got any response. I will never purchase anything else from Tower Hobbies again. Definitely not the same company from the 80s and 90s

Terrible customer service Terrible customer service, they lie, they are chronically our of stock on many items. I had an item on pre-order for 6 months and when it got released my order was never fulfilled even when I got subsequent messages saying the item was in stock and I should order now. I contacted their support who lied to me assuring they were going to fulfill the order and the warehouse was processing the shipment. Then a few days later I was told via email to cancel and re-order if I wanted it now that it's again on back order again.