Needs direction improvement.... It was very hard and confusing to find this place! I almost MISSED the event I was downtown for because I couldn't figure out how to get TO the garage! It's a good price but VERY confusing trying to use GPS to get there..... Needs improvement.

Great rates especially for longer stays. Buy online before parking I always park here when visiting Chicago. Great rates, purchase online beforehand and you’ll save a lot. Central to the areas I frequent, garages are clean and lit as well as one might expect. Never feel unsafe, but as anywhere these days, be aware of your surroundings.

Easy Experience It was an easy, fast experience! As soon as my car pulled up it opened. I guess it recognized the license plate.

App made pre-paying easy App made pre-paying easy. Email receipt with the QR code to enter also super easy! It is on a great location to access all downtown has to offer. Good signage also directing you in/out properly. I'd like to see a bit more security folks, but maybe they are around and I just didn't see.

Unclear instructions for first-time user… Unclear instructions for first-time user on how to use QR code. Didn't understand that I needed to use it upon ENTRY. I took a ticket instead....so I ended up paying over twice for parking.