Considering why I was contacting your… Considering why I was contacting your company which no one wants to do, James Lutz was very helpful. He researched best options for me and kept reminding me this situation was temporary. I appreciated his attitude is this situation...thanks - James

I spoke with their customer service I spoke with their customer service, and they were not helpful at all. Explained couple times on my device was malfunctioning. I got a violation because I had arrived home and was ready to unplug it and bring my device home, but as I unplugged it I got a retest signal and the device was tripping. The day after I went to plug my device and I got a Violation and all sorts of beeping. Explained to the customer service the issue on that system and she tried charging me for that and putting on my bill. I’m very upset with IntoxaLock, they’re supposed to be helping me out.

So far so good! Anthony Falchi has been so much fun to work with to set up my install So far so good! I had spoken with Tod Shook for services in NC and he was helpful and nice and now am working with Anthony Falchi to set everything in. He has been amazing and made the whole process easy and fun even with my difficult schedule! I was curious and looked through the 1-star reports though, so despite how pleased I am with Anthony setting up my installation, I'm a little nervous about the rest of the year now, lol. Hopefully those were just from other states though, and NC facilities are some of why you all get so many 4 and 5-stars! I understand that there are many operating facilities in several states :) So I'll give it a try!

Darren was extremely helpful Darren was extremely helpful. Walked me thru everything excellent. Explained everything throughly. Best customer service I've had in year's.. He went above and beyond to make this process easy

Called in for a quote and ended up just… Called in for a quote and ended up just doing everything right away. Anthony was VERY informative and professional. Had answers for every question I had and after a few minutes I realized I wasn’t going to get a better price or deal for everything included. Wasn’t going to find better customer service either. I was shopping for new insurance with SR22 and he referred me to their sister company who came in almost $100 a month cheaper than the lowest I found so I killed two birds w one stone with him. Anthony made this process so easy for me. Highly recommend.