I wanted pick up the car a day early I wanted pick up the car a day early. When I tried to arrange this online, I could not fine my reservation because I did not receive a voucher with 9 digit voucher number. I was not able to find my reservation at the rentingcarz online site because non of numbers on my voucher was 9 digit. I called the customer service center, the man also was not able to identify my reservation with any of my information (name, e-mail, voucher number, account number, confirmation number) I had to e-mail the customer service. I received reply less than 1 hour, which was fast, but modification of reservation was not possible. But they offered me a new option and will send me a link to pay the difference. I do not know yet whether they will charge 20% of previous reservation for processing fee and make a new reservation. Either they charge or not I am content with fast response. I think I will use this site again.

Teddy in LAX was good guy, Anthony in Las Vegas was nice guy as well Teddy in LAX was good guy, so kind, I can definitely conclude that he is a second father in USA. On the way we suffer a problem that the window on the roof doesn’t close. But the guy in Las Vegas whose name Anthony, helped me so kindly, he is very nice person. I was moved. Next time I came here, I promise you that I use dollar rent-a-car.

Overall satisfaction. I had problems with the payment process and an assistant solved it in a matter of minutes. Then I couldn't find my reservation number and an assistant help me right away and sent a copy of the voucher to my email. Overall, great experience so far.

Great Rental and Service Slight delay on pickup due to 3rd party but these guys stepped up to resolve it quickly and get me on my way. Excellent service and grateful for all their help.

Great help I had a voucher and did not know how to use it, the person helping me was INCREDIBLY patient and helped me immensely. He was friendly and knowledgeable and got me a car!