Hope this helps others… My last experience dates back to December 2023 when more money was taken from my account even though I'd given Pawtrack three months notice to end the contract. The only way you can stop money being taken is to contact you bank's Dispute Dept and get them to Blacklist the company on your account. It helps if you've kept a copy of the email giving them notice and you can let the bank have that. At the very least you should go through the giving of notice process so you are armed with that for the next time money is taken and there will be a next time unless your card Expires naturally. My bank actually got my money back just before Christmas. I hope this review helps others.

How do you stop Pawtrack from taking… How do you stop Pawtrack from taking recurring payments? I have emailed them and tried to contact them. They don’t even have a website, product or service. How is this legal?

Refused cancellation despite cat dying Despite telling them that my cat got hit by a car and died, they ignored the request for cancellation and renewed 11 months later without warning. When I approached them about this they played the ignorant card and demanded to see the email trail proof. Once i sent that, they went silent and I now having to go through trading standards and my back to get a refund. This company hate animals and customers.

Pawtrack, uncontactable but repeat charge for no service Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone App doesn't connect to server and support email shown on Stripe invoice are rejected. Company accounts show they owed nearly half a million pounds over a year ago.

Gone quiet after requesting a refund... We had a Pawtrack collar for our first cat and, after some emails to and fro to try to get the collar to work, it did work for around a year before our cat sadly died. On rescuing two other cats we decided to purchase two more collars at £120 per year subscription. After the first year, finding out we weren't getting what we wanted from the now newly designed collars, we decided to cancel the subscription. Sadly, the payment was taken on the day of renewal and cancellation and, even though Pawtrack acknowledged the cancellation, they are now not responding to any method of contact from me to try to get a refund. All in all, they have taken £120 for a service they acknowledge is cancelled.