I had a few issues at first with the… I had a few issues at first with the collar being too big for my cat, however Pawtrack were quick to respond to my email offering to swap this for a larger size. The time for the replacement being sent was reasonable and since then it has worked as expected

Pawtrack, uncontactable but repeat charge for no service Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone App doesn't connect to server and support email shown on Stripe invoice are rejected. Company accounts show they owed nearly half a million pounds over a year ago.

scammers Taking payment even though they told me it’s cancelled just like everyone else. The owner of the company is called Jeremy price married to Eliza lives at oversteps house kingswear Dartmouth phone number 01803752397

Gone quiet after requesting a refund... We had a Pawtrack collar for our first cat and, after some emails to and fro to try to get the collar to work, it did work for around a year before our cat sadly died. On rescuing two other cats we decided to purchase two more collars at £120 per year subscription. After the first year, finding out we weren't getting what we wanted from the now newly designed collars, we decided to cancel the subscription. Sadly, the payment was taken on the day of renewal and cancellation and, even though Pawtrack acknowledged the cancellation, they are now not responding to any method of contact from me to try to get a refund. All in all, they have taken £120 for a service they acknowledge is cancelled.

Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.